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  • 24-Hour Call Center Scheduling Solution

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    Rodolfo Gorveña
    51 vistas2 páginas
    This document presents a 24-hour call center personnel scheduling solution that assigns shifts across different time periods and calculates the minimum number of customer service representatives (CSRs) needed per shift, the total number working each shift, and the total daily labor costs. It includes a table that indicates whether each shift works during each time period and can calculate metrics like minimum staffing needs, total staffing levels, and costs.

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    Título original

    Call Center Blank Sheet

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    This document presents a 24-hour call center personnel scheduling solution that assigns shifts across different time periods and calculates the minimum number of customer service representatives (CSRs) needed per shift, the total number working each shift, and the total daily labor costs. It includes a table that indicates whether each shift works during each time period and can calculate metrics like minimum staffing needs, total staffing levels, and costs.

    Copyright:

    © All Rights Reserved
    Descargue como XLSX, PDF, TXT o lea en línea desde Scribd
    Marcar por contenido inapropiado
    51 vistas2 páginas

    24-Hour Call Center Scheduling Solution

    Cargado por

    Rodolfo Gorveña
    This document presents a 24-hour call center personnel scheduling solution that assigns shifts across different time periods and calculates the minimum number of customer service representatives (CSRs) needed per shift, the total number working each shift, and the total daily labor costs. It includes a table that indicates whether each shift works during each time period and can calculate metrics like minimum staffing needs, total staffing levels, and costs.

    Copyright:

    © All Rights Reserved
    Descargue como XLSX, PDF, TXT o lea en línea desde Scribd
    Marcar por contenido inapropiado
    de 2

    24-HR Call Center Personel Scheduling Solution

    Unit Cost / Cost per Shift Time Period 6AM-8AM 8AM-10AM 10AM-12PM 12PM-2PM 2PM-4PM 4PM-6PM 6PM-8PM 8PM-10PM 10PM-12AM 12AM-6AM 6AM-2PM 8AM-4PM Noon-8PM 4PM-Mid 10PM-6AM Shift Shift Shift Shift Shift Total Working 6AM-2PM 8AM-4PM Noon-8PM 4PM-Mid 10PM-6AM Shift Shift Shift Shift Shift Number Working aka ("the solution)

    Shift Works Time Period (1=yes, 0=no)

    Minimum CSRs Needed

    Total Cost of Labor per day

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