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Dale Carnegie Course

Copyright 2014 Dale Carnegie & Associates, Inc. 290 Motor Parway Hauppauge,NY 11788 Dale Carnegie Quertaro All rights reserved. Printed in the U.S.A. ISO-404-PD-PM-0883-TR1076-V2.0.1

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Tabla de Contenidos

1. Objetivos y Beneficios .......................................................................................................... 2. Temario ..................................................................................................................................... 3. Desarrollo y Recursos .......................................................................................................... 4. Anlisis de Inversin 5. Quienes Somos ........................................................................................................................ 6. Porque Dale Carnegie Training ................................................................................... 7. Registro de xitos. .................................................................................................................. 8. Referencias

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Dale Carnegie Course
Habilidades Esenciales para el xito
Objetivos del Programa: 1. 1.-Desarrollar Mayor Auto confianza 2. 2.-Fortalecer las Relaciones Interpersonales 3. 3.-Incrementar las Habilidades de Comunicacin 4. 4.-Desarrollar Habilidades de Liderazgo 5. 5.-Reducir el Estrs y Mejorar nuestra Actitud

Introduccin:
Volvernos ms efectivos en nuestra vida profesional comienza con el proceso de vivir una vida ms intencional, mientras miramos hacia el futuro y definimos la persona que queremos ser, el fijar metas toma un nuevo sentido Los xitos individuales o empresariales no suceden por casualidad, ocurren intencionalmente; cuando haya completado este entrenamiento, recordar este proceso como uno de los ejes en su vida profesional Los lderes efectivos comienzan con ellos mismos, tienen una imagen clara sobre el lugar en donde estn y a donde van, que pasos deben lograrse para llegar ah y Se comprometen al proceso! En este programa nos enfocaremos en desarrollar los 5 impulsores del xito y ms importante an a ponerlos en prctica fuera del saln de clase en su vida profesional y personal, similar a la habilidad atltica, la mejora solamente viene por la prctica consistente. En este programa reforzaremos y desarrollaremos las actitudes y habilidades en las siguientes competencias: Liderazgo, Auto responsabilidad, Actitud, Relaciones Interpersonales, Adaptabilidad, Conciencia Externa, Manejo del Estrs y Preocupaciones, Resolucin de Conflictos, Comunicacin efectiva y asertiva , Visin , Orientacin a Resultados, , Profesionalismo , Influencia, Auto Confianza, Auto Direccin.

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Dale Carnegie Course


ndice de Contenido:
Sesin Uno A. Desarrollar la Base para el xito B. Recordar y Utilizar Nombres Sesin Dos A. Desarrollar nuestras Habilidades para la Memoria y Fortalecer Relaciones B. Incrementar nuestra Auto-Confianza Sesin Tres A. Poner el Estrs en Perspectiva B. Fortalecer Relaciones y Motivar a los dems Sesin Cuatro A. Comunicar con Energa B. Expresar nuestras Ideas con Claridad Sesin Cinco A. Disentir en forma Agradable B. Ganar Cooperacin Entusiasta e Influir en los Dems Sesin Seis A. Controlar el Estrs B. Desarrollar mayor Flexibilidad Sesin Siete A. Fortalecer a los dems por medio del Reconocimiento B. Inspirar a los Dems Sesin Ocho A. Demostrar Liderazgo B. Celebrar el xito y Renovar la Visin

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Dale Carnegie Course


Temario :
Sesin Uno
A. Desarrollar la Base para el xito Aprender mtodos para conectar con otros Familiarizarse con los cinco propulsores del xito Reconocer nuestra capacidad para lograr avances Enfocarse en las personas como individuos Crear una primera impresin positiva Aprender mtodos para recordar nombres y los propulsores del xito.,

B. Recordar y Utilizar Nombres

En esta sesin nos familiarizaremos con nuestra metodologa

examinaremos las oportunidades que tenemos de mejorar, fijaremos objetivos individuales para romper barreras en lo profesional e individual, crearemos una visin para liderarnos a nosotros mismos, conoceremos como generar confianza y una primera impresin positiva cuando conocemos a alguien, adems de construir las bases para tener xito en las relaciones profesionales y personales, practicando los principios bsicos para construirlas.

Sesin Dos
A. Desarrollar nuestras Habilidades para la Memoria y Fortalecer Relaciones Aprender a aplicar un proceso para mejorar la memoria Familiarizarse con los principios para mejorar las Relaciones Humanas Identificar oportunidades para mejorar las relaciones Utilizar nuestras experiencias para comunicar con ms confianza Desarrollar una comunicacin clara y concisa Descubrir cmo las experiencias pasadas influyen en el comportamiento

B. Incrementar nuestra Auto-Confianza

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Dale Carnegie Course


Ser capaces de establecer y mantener relaciones proactivas nos permite aprender ms efectivamente de los dems y lograr resultados que no podramos lograr solos; en esta sesin conoceremos y practicaremos los principios fundamentales para construir una red de amigos y socios profesionales, adicionalmente saldremos de nuestra zona cmoda y realizaremos cambios en nuestros hbitos de pensamiento que sean una barrera para nuestro crecimiento y xito, impactando positivamente en nuestra auto confianza

Sesin Tres
A. Poner el Estrs en Perspectiva Reconocer el impacto negativo que el estrs tiene en nuestros resultados y efectividad Aplicar conceptos y principios que nos permitan controlar mejor el estrs Descubrir que como profesionales podemos prepararnos para afrontar los desafos ms efectivamente B. Fortalecer Relaciones y Motivar a los dems Comunicarse persuasivamente de modo claro y conciso para motivar a las personas hacia la accin Ver como la aplicacin consistente de los Principios de Relaciones Humanas mejora los resultados Descubrir cmo las relaciones nos ayudan a avanzar hacia nuestras metas

Las situaciones inesperadas con las que nos encontramos pueden representar oportunidades significativas para hacer contribuciones nicas. Al responder a estas , tambin tenemos la opcin de elegir como vamos a responder a situaciones estresantes. Nuestras decisiones pueden afectar como actuamos, pensamos y sentimos y afectar nuestro desempeo, salud, felicidad, y la interaccin con los dems, en esta sesin conoceremos formas de controlar el estrs y ponerlo en perspectiva impactando en nuestra forma de reaccionar.

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Dale Carnegie Course


Sesin Cuatro
A. Comunicar con Energa Reconocer que poniendo accin en nuestra comunicacin nos liberamos de los nervios Volvernos ms naturales cuando nos comunicamos con otros Como comunicar para contagiar e involucrar a otros Comprender la importancia de ser claros cuando damos instrucciones Aprender a presentar la informacin en una secuencia lgica Reforzar el valor de las demostraciones cuando explique informacin

B. Expresar nuestras Ideas con Claridad

Alguna vez se encontr completamente cautivado cuando alguien le relataba una historia? El expositor tenia la habilidad de hacerlo sentir y conectar con la historia? Capturo su atencin?, en esta sesin desarrollaremos habilidades de comunicacin de manera que seamos entendidos como queremos y adems mover a otros a la accin. El entusiasmo, es el pequeo secreto del xito, el poder que impulsa nuestra mente, el motor que nos lleva a la realizacin de nuestros objetivos. Nos permite exceder nuestras expectativas sobre nosotros mismos. En este mdulo veremos principios para vivir con entusiasmo y ser proactivos en lugar de reactivos.

Sesin Cinco
A. Disentir en forma Agradable Aprender un proceso para organizar nuestros pensamientos en situaciones no previstas Comunicar nuestras ideas efectivamente an cuando no estamos de acuerdo Fortalecer nuestras opiniones personales con evidencias Influir en las personas por medio de la confianza y el respeto Lograr la cooperacin entusiasta Descubrir el poder de encontrar puntos de acuerdo con otros Descubrir cmo hacer Coaching y mejorar el desempeo

B. Ganar Cooperacin Entusiasta e Influir en los Dems

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Dale Carnegie Course


Los lideres efectivos amplan su esfera de influencia y crean sinergia, logrando que las personas trabajen juntas. En esta sesin aprenderemos un proceso para comunicar nuestras ideas cuando no estamos de acuerdo con la otra persona en forma amigable, organizando nuestros pensamientos y comunicar con un impacto positivo . Adicionalmente conoceremos y practicaremos los principios que nos permitirn conseguir cooperacin entusiasta y de un lder.

Sesin Seis
A. Controlar el Estrs Incrementar la habilidad para controlar la preocupacin y el estrs Aprender de los dems cmo confrontar los miedos Reconocer que podemos triunfar sobre al adversidad Incrementar nuestra confianza personal Comprender el poder de tomar riesgos Estar ms abiertos al cambio y a las oportunidades

B. Desarrollar mayor Flexibilidad

Nuestras decisiones y opciones de cmo respondemos a situaciones que generan estrs, afectan nuestro desempeo, salud y felicidad; en esta sesin conoceremos como sobreponernos al estrs e inspirar a los dems, llevar una vida ms equilibrada . Hoy en da las organizaciones operan en un ambiente de velocidad y cambio continuo, estos cambios impactan de forma interna y externa, adaptarse a este ambiente es todo un desafio en donde la flexibilidad se vuelve un factor importante para adaptarnos haciendo ms , mejor ,ms rpido y con menos, en este mdulo veremos como la flexibilidad comienza en nosotros para actuar en congruencia con nuestro exterior.

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Dale Carnegie Course


Sesin Siete
A. Fortalecer a los dems por medio del Reconocimiento Concentrarse en las fortalezas de los dems Desarrollar habilidades para dar y recibir retroalimentacin Descubrir el valor del aprecio sincero Comunicar con pasin Relacionarse con las personas a un nivel emocional Inspirar a otros a pensar y/o actuar de manera diferente

B. Inspirar a los Dems

A medida que interactuamos con los dems, generalmente nos encontramos distrados o demasiado ocupados como para mostrar genuino aprecio. El reconocer los puntos fuertes de los dems requiere de un esfuerzo consciente , en esta sesin veremos como realizar el reconocimiento y como los beneficios son asombrosos. Sesin Ocho A. Demostrar Liderazgo Influir positivamente en las actitudes de los dems Utilizar enfoques positivos cuando damos coaching a otras personas Tratar los errores de manera efectiva Reconocer los logros significativos que resultaron de este entrenamiento Inspirar y motivar a otros compartiendo nuestras visiones Comprometerse para la mejora continua

B. Celebrar el xito y Renovar la Visin

Reflexionar sobre el progreso hacia nuestra visin nos da la evidencia del crecimiento y la confianza en nuestro potencial. Renovar nuestra visin y compromisos fija la direccin y el camino para la mejora continua en nuestra vida profesional y personal.

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Dale Carnegie Course


Desarrollo
Formato espaciado: Se desarrollara en 8 sesiones una sesin semanal de 3.5 hrs. c/u, en el horario de 6 a 9:30 pm, la sede ser el hotel Fiesta Americana en Quertaro .

Beneficos del formato espaciado


Semana Uno
O ri e n T a ci n A s si g n a ci n

Semana Dos
Crecimiento
R e p o r t e

Semana Tres
Crecimiento
A s si g n a ci n R e p o r t e A s si g n a ci n

Semana Cuatro

Nuevas ideas Practica

Crecimiento

Nuevas ideas Practica

Nuevas ideas Practica

R e p o r t e

Nuevas ideas Practica

V i s i o n

Aplicacin Aplicacin Aplicacin Nuevos Habittos

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Anlisis de Inversin (Antes, durante y despus del programa)


Consultora y resumen ejecutivo antes de iniciar ( para entender sus necesidades y direccionar su coaching) Bienvenida ( se enva una semana antes para conocer datos de logstica) Material del participante que incluye: Manual del participante Libro de Oro Libros: Como hacer amigos e Influir en las personas Como suprimir las preocupaciones y disfrutar de la vida El camino fcil y rpido para hablar en pblico suplementos: Viva con Entusiasmo Recuerde Nombres Hable Eficazmente Diploma certificado por Dale Carnegie Training Reconocimientos Proyecto ROI ( para medir sus resultados ) Recursos Monto de Inversin por participante en grupo abierto : Incluida Incluida Incluida

Incluida Incluida Incluida $ 14,063 ms IVA

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Dale Carnegie Course


Consideraciones de Contratacin
Cada seminario ser impartido por 1 Trainer certificado por DC & Associates La sede ser proporcionada por Dale Carnegie Training en grupo abierto Contaremos con una evaluacin aplicada de manera annima en un formato

preestablecido por Dale Carnegie Training que mide el desempeo de los Trainers, diseo del programa, material utilizado e impacto y relevancia en su organizacin. Los programas incluyen un Diploma Internacional Certificado por Dale Carnegie Training. En las prximas paginas encontrars algunos hechos y beneficios de participar en nuestros programas y de trabajar con nuestra metodologa.

Cualquier comentario o pregunta, puedes tener la confianza de contactarnos

Judith Green
CEO Dale Carnegie Quertaro Cell: 414 219 6684 Oficina: 414 291 53 83 Nextel 442 444 4615 judith.green@dalecarnegie.com queretaro.dalecarnegie.com.mx www.dalecarnegie.com

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Dale Carnegie Training


Who We Are
Founded in 1912, Dale Carnegie Training has evolved from one mans belief in the power of selfimprovement to a performance-based training organization with offices worldwide. It focuses on giving people in the public and private sector the opportunity to sharpen their skills and improve their performance to build positive, steady, measurable results. Headquartered in Hauppauge, New York, Dale Carnegie Training is represented in all 50 of the United States and in over 65 countries, and is dedicated to serving its clients throughout the world. Dale Carnegie Training serves the public and private sectors in 160 locations worldwide and provides its clients with the resources of 2,700 trainers and consultants. Each has undergone rigorous training to become certified in the Carnegie Process. Each is also required to take recertification training annually. These expert practitioners shape the Carnegie body of knowledge into tools you and they can use to co-create the high performance, customer oriented teams you desire. Over seven million individuals have participated in Dale Carnegie Training, many of whom participated specifically to strengthen their ability to: Build teamwork Enhance customer focus Develop leadership Generate enthusiastic cooperation from others Motivate others to peak performance Communicate persuasively

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Dale Carnegie Training

We support the growth of successful organizations by creating successful individuals through training and development solutions.
More than seven million graduates worldwide

Training implemented in over 400 of the Fortune 500 corporations Flexible projects with condensed or space learning format In business since 1912 and financially sound Proven system for developing high quality trainers Expertise from local and global resources Over 2,700 carefully selected professional trainers in more than 75 countries Programs in more than 25 languages We thrive on customizing our products to fit your needs Management involvement in application reinforcement ISO 9001 CertifiedContinuous Improvement processes to ensure quality

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Dale Carnegie Training


Global Network
Partial Listing of Worldwide Locations:
Africa & Middle East Bahrain Egypt Israel Kuwait Lebanon Morocco Qutar South Africa United Arab Emirates Asia, Australia & Pacific Australia Brunei China Guam Hong Kong India Indonesia Japan Macau Malaysia New Zealand Philippines Singapore South Korea Taiwan, R.O.C. Thailand Europe Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Luxembourg Netherlands Northern Ireland Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Turkey Central & South America Argentina Bolivia Brazil Chile Ecuador Guyana Paraguay Surinam Uruguay Venezuela

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Dale Carnegie Training


The Carnegie Performance-Improvement Advantage
At the core of the Dale Carnegie Training Process is a four-phase approach that coaches participants through a performance improvement cycle.

Attitude Change Top performers possess the right attitude and skills. We will continuously motivate your employees to strive to surpass their goals. We will assist your employees to envision what they can become, thus creating a positive, enthusiastic attitude. Knowledge We provide participants with information, tools, and strategies for success. The Dale Carnegie Training Principles and Drivers of Success lay a strong foundation for development. Practice We will immerse your people in real-world challenges. Participants will stretch their comfort zones to include results-producing skills, activities, and tasks. We encourage and teach individuals to apply their newly acquired skills in real-world situations. Skill We will adapt to the needs of the class participants, observing their growth along the way. Then, we teach them to put it all together to breakthrough performance.

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Dale Carnegie Training

The Dale Carnegie Methodology


The Cycle of Performance-Improvement creates a culture for learning and behavior change: Participative: Adults learn by doing. Active involvement, rather than lecture-based training produces optimal results. Dale Carnegie Training will emphasize skills over knowledge. Knowledge is important as an entryway to skill development, but for success, we must practice new skills. Its not so much what we know, but what we can do with what we know, and our attitude toward doing it! Positive: Research has shown that adults learn quicker, are more likely to position themselves for breakthroughs, and enjoy longer lasting results in a positive environmentan environment where we can try new things and build off of our strengths. Dale Carnegie firmly believed that a person is made up primarily of strengths. For some of us, this may be a welcome change! Permanent: Training is conducted over a period of time resulting in new habits that will remain with you long after the training is complete. Practical: Instead of role-playing, participants apply the training tools to their current business reality. Some participants say, If I get one idea from this seminar, it will be worth my time. It is not enough! Great things will happen in the classroom, but what really matters is what we apply in the real world to produce real breakthroughs! The principles well be working with have been tested. They work. They have been proven! Pushes the Comfort Zone: What comes to mind when you hear the term comfort zone? We define it as the mental home in which we live. Most of us prefer to associate with people who are within five years of our age, similar socioeconomic background, work, values, etc. The challenge is that opportunities often lie outside our comfort zone. We may know something is outside of our comfort zone when we hear that voice in the back of our heads say, Oh! I could never do that! The single most limiting factor in an adults life is often the size of their comfort zone. Our goal is to gently and persistently stretch our comfort zone by developing more confidence/flexibility, so that we can take advantage of new opportunities. A breakthrough is typically far outside our comfort zone.

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Dale Carnegie Training

Why Dale Carnegie Training?


At a certain point in the evolution of your business, it is beneficial to seek outside resources to introduce new ideas as well as experience and the expertise that may not exist in your organization in particular areas of training.

Dale Carnegie Training from a Business Perspective


We have established experience in the training of organizations that seek to bring out the best in their employees. In large and small companies, in various industry segments, we are the trainer of choice when it comes to assisting companies in creating competitive advantage through the development of their greatest resourcetheir people.

Dale Carnegie Training from a Learning Perspective


We understand adult learningit is our specialty. It is very important to combine theory with practice and personal accountability or you will not get the desired results. We recommend a hands-on working environment in every session. Our techniques will keep your people attentive and motivated. Each participant will be held accountable in a variety of ways to increase their leadership skills and improve interactions with others. Dale Carnegie Training draws from its extensive classroom experience to facilitate learning in a variety of contexts. Participants are encouraged to make connections between classroom learning and professional interaction at work. We emphasize the business relevance of training concepts, which facilitates understanding and behavior change. We excel in translating learning concepts into everyday business issues. Building competency in leadership, teamwork, and communication in a hands-on environment allows individuals to analyze these skills from a new perspective. By facilitating the transfer of training, participants are better poised to change related behaviors and improve performance.

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Dale Carnegie Training


Dale Carnegie Training Is Experiential
Our experience has taught us that to be effective, training must be interactive and participatory. Skills are learned through practice. They are not learned by listening to lectures and tapes or by reading books and magazines. Our Training Solution is interactive and participatory. Participants are assumed to be actively working so they can apply the training concepts learned in the classroom with their clients and prospects in the field. Trainers will use a balance of presentation, practice, coaching, open discussion, and reallife experiences to help the participants to improve their skills in the moment. In this environment, participants apply the training and can produce results. Participants are held accountable for results in a positive way. Best practices are shared. New habits and skills are developed over time.

Dale Carnegie Training Is Consultative and Relationship-Focused


For more than 90 years, the focus of all Dale Carnegie Training has been on improving relationships by focusing attention on others. Underlying Dale Carnegie Training programs are the 30 human relations principles as described in How to Win Friends and Influence People. These time-tested principles help individuals build relationships by focusing on the needs, concerns, and interests of the other party. This focus on others is the key to building meaningful professional relationships as well as maximizing productivity and business opportunities for the organization.

Dale Carnegie Training Produces Exceptional Results

Your employees stretch beyond their comfort zones to become leaders in the industry. Participants will learn to develop new management skills, express themselves with confidence and clarity, contribute more productively, and above all become better leaders! Their newly acquired skills will make a significant impact on their working environment maximizing their contribution to the organization.

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Dale Carnegie Training


Track Record of Success
Dale Carnegie has successfully partnered with thousands of organizations to positively impact their business results. Here are a few of the diverse organizations that have seen bottom line improvement due to partnering with Dale Carnegie to develop their people: ADP Investor Communications Services Allfiber in Rochester, NY Allied Insurance American Express Amtrak Bailey Telecom Bell South Bell Atlantic Boeing Charles Schwab & Co. Concord Communications Cox Communications Deutsche Financial Digital Communications Services Eastman Kodak Ericsson Messaging Hewlett Packard Home Depot IBM International Paper Lucent Technologies Mercedes Benz Merrill Lynch MetLife Microsoft Motorola Oracle Progress Telecom PSiNet Saks Fifth Avenue Smith Kline Beacham State Farm Insurance Subaru Sun Micro Systems Target Time Warner Cable Toyota Turner Broadcasting Verizon Wal-Mart

A variety of organizations from a range of industries, and in each case, Dale Carnegie provided a training solution to fit the needs and objectives of each organization. Our clients can be confident that a partnership with Dale Carnegie will produce the required results as it has with many other organizations.

High Customer Satisfaction


All Dale Carnegie programs are assessed by Dale Carnegie & Associates, Inc. Areas that are measured include: Relevance of the training to the participants job Whether or not the training has helped the participant increase their ability to perform their job Quality of the trainers Overall satisfaction with the training experience

For the last four years, Dale Carnegie Customized Training programs were rated by participants over 83% exceeding expectations. This track record of satisfaction means that the feedback from our clients will be positive and you will get measurable results with Dale Carnegie Training.

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Dale Carnegie Training


Our Credentials
Accrediting Council for Continuing Education and Training (ACCET)
Dale Carnegie Training has been accredited by ACCET and, as a result, graduates can each receive Continuing Education Units (CEU) for our standard courses. The term CEU is a term used to identify a nationally-recognized unit of achievement which may be used as evidence of increased performance capabilities and for job advancement. ACCET accredits Dale Carnegie Training through an audit and review of the organization, its training processes, content, and results.

AccreditationAmerican Council on Education (ACE)


Dale Carnegie Training programs are in compliance with the rigorous control standards required by ACE and, as such, are considered college level quality. ACE determined that Dale Carnegie Training processes, quality of instruction, and results were of the highest quality in the training industry. In view of this, ACE is recommending to colleges and universities throughout the United States that Dale Carnegie Training graduates receive transfer college credits.

Accredited Institutions of Postsecondary Education (AIPE)


Dale Carnegie & Associates and all ACCET accredited sponsors are listed in the ACE directory of Accredited Institutions of Postsecondary Education (AIPE). The AIPE directory is used by many corporations as a reference in determining eligibility for corporate tuition support. An advantage of being listed in the AIPE directory is that our listing recognizes our training as being on par with the most prestigious colleges and universities. An additional advantage of being listed in the AIPE is the distinction this gives us over our competitors.

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Dale Carnegie Training


ISO Certification
Dale Carnegies Product and Trainer Development management systems have been ISO 9001 certified since 1998 through the Bureau Veritas Quality International (BVQI). BVQI is an internally recognized and well respected ISO registrar that provides objective third party review through semi-annual audits. The scope of our ISO 9001 certification includes our Product Development, Assessment and Measurement, Carnegie UniversityTrainer Development and Certification, Internal Sales Training, Product Customization, and Internal Consulting Systems.

Quality of Delivery
Dale Carnegie Trainers are experienced professionals with real-world experience. In order to become a Dale Carnegie Trainer, candidates are rigorously coached and trained in order to reach the Dale Carnegie Training standard. In order to be qualified, a trainer must have significant experience in front of groups delivering presentations, as well as completed a rigorous certification process. This means that the Dale Carnegie Trainers will be of the highest standard in the training industry.

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