Persona

1
2
3
4
5
6
7
8
9
10

Reloj
hacia
adelante

Aleatorio
0.23

0.52
0.79
0.35
0.44
0.79
0.39
0.92
0.21
0.49

tell
22.0451396
9.80889701
3.535835
15.7473319
12.3147083
3.535835
14.1241281
1.25072413
23.4097162
10.7002483
# Simulac.

Evento

0
1
2
3
4
5
6
7
8
9
10

Llega-1
Llega-2
Llega-3
Fin-1
Fin-2
Lllega-4
Llega-5
Fin-3
Llega-6
Fin-4

Nos piden Wq, Lq, p

Wq = ??
W1
W2
W3
W4
W5

=
=
=
=
=

0
4.88110299
15.675268
13.8379361
12.8232278

Tiempo promedio en la cola:

Wq = 9.44350699

Persona
1
2
3
4
5
6
7
8
9

Aleatorio

R.M
0
22.0451396
31.8540366
35.3898716
36.7351396
51.0651396
51.1372034
63.4519117
64.9751396
66.9877467
76.2751396
85.3551396

tell
22.0451396
9.80889701
3.535835
15.7473319

5.23
5.11
4.97
4.1
3.36
5.55
6.09
6
6.53

12.3147083
3.535835
14.1241281

Factor de utilizacion (p)

p = Area Total / R.M.

# Simulac.
0
1
2
3
4
5
6
7
8
9

Base
22.0451396
9.80889701
3.535835
1.34526799
14.33
0.07206388
12.3147083
1.52322784
2.01260717
9.28739283

Area Total =

54.23

otra forma:

Altura
0
1
1
1
1
1
1
1
1
1

(76.27-22.04)*1 = 54.23

p = 0.71097871

Area
0
9.80889701
3.535835
1.34526799
14.33
0.07206388
12.3147083
1.52322784
2.01260717
9.28739283

t. serv.
14.69
14.33
13.91
11.3
9.08
15.65
17.27
17
18.59

T.llegadas
22.0451396
31.8540366
35.3898716
51.1372034
51.1372034
51.1372034
63.4519117
66.9877467
66.9877467
81.1118748
81.1118748

media
des. est.

t.serv.

9.08

T.F.serv.
9999
36.7351396
36.7351396
36.7351396
51.0651396
64.9751396
64.9751396
64.9751396
76.2751396
76.2751396
85.3551396

Altura
0
0
1
2
1
0
1
2
1
2
1

Area
0
0
3.535835
2.69053597
14.33
0
12.3147083
3.04645568
2.01260717
18.5747857
9.08

14.69

14.33
13.91

11.3

17 min
3 min

COLA
0
0
1
2
1
0
1
2
1
2
1

Lq = ??

Base
22.0451396
9.80889701
3.535835
1.34526799
14.33
0.07206388
12.3147083
1.52322784
2.01260717
9.28739283
9.08

2.5
2
1.5
1
0.5
0

SISTEMA
0
1
2
3
2
1
2
3
2
3
2

ESTADO
0
1
1
1
1
1
1
1
1
1
1

Area Total =

65.5849278

Lq = Area Total / R.M.

Lq = 0.85984671

Series1

tell
2
3
4
5
6

p(x)
0.1
0.2
0.4
0.2
0.1

Aleatorio
0.87
0.79

tell
5
5
3
4
3
4
4
4
3
2
5
5
5
4
4
5
4
3
4
4
4
4
4
4
3

0.18
0.5
0.28
0.33
0.5
0.68
0.15
0.03
0.85
0.79
0.82
0.57
0.67
0.88
0.6
0.29
0.43
0.48
0.41
0.31
0.35
0.52
0.11

F(x)
0.1
0.3
0.7
0.9
1

Intervalo de valores
0
0.1
0.1
0.3
0.3
0.7
0.7
0.9
0.9
1

Aleatorio
0.52
0.01
0.36
0.84
0.54
0.93

0.92
0.63
0.77
0.66
0.93
0.19
0.54
0.07
0.62
0.69
0.6
0.45
0.55
0.06
0.29
0.67
0.97
0.21
0.89

t. serv.
3.26963234
23.0258509
5.10825624
0.87176694
3.0809307
0.36285346
0.41690804
2.3101773
1.30682382
2.07757722
0.36285346
8.30365603
3.0809307
13.2963002
2.390179
1.85531841
2.55412812
3.99253848
2.989185
14.0670536
6.18937178
2.00238783
0.15229604
7.80323874
0.58266908

L=

# Simulac.
0
1
2
3
4
5
6
7
8
9
10

Evento
Llega-1
Fin-1
Llega-2
Llega-3
Llega-4
Llega-5
Llega-6
Llega-7
Llega-8
Fin-2

R.M.
0
5

T1
5
5

T2
9999
3.26963234

COLA
0
0

SISTEMA
0
1

8.26963234
10
13
17
20
24
28
32
33.0258509
35

1.73036766
3
4
3
4
4
4
3
1.97414907

9999
23.0258509
20.0258509
16.0258509
13.0258509
9.02585093
5.02585093
1.02585093
5.10825624

0
0
1
2
3
4
5
6
5

0
1
2
3
4
5
6
7
6

a) El tamao promedio de clientes en el sistema:

Base
5
3.26963234
1.73036766
3
4
3
4
4
4
1.02585093

Sistema
0
1
0
1
2
3
4
5
6
7

Area
0
3.26963234
0
3
8
9
16
20
24
7.18095651

b) Utilizacion del servidor:

Base
5
3.26963234
1.73036766
3
4
3
4
4
4
1.02585093

Estado
0
1
0
1
1
1
1
1
1
1

Area Total =

90.4505888

L = 2.73878148 clientes

Area Total =
p=

26.2954833
0.79620911

ESTADO
0
1
0
1
1
1
1
1
1
1
1

Area
0
3.26963234
0
3
4
3
4
4
4
1.02585093

Tipo Req.
SW
HW

p(x)
0.75
0.25

Aleatorio
0.15
0.87
0.25
0.37
0.62
0.39
0.12
0.72
0.49
0.85

Tipo Requer.
SW
HW
SW
SW
SW
SW
SW
SW
SW
HW

# Simulac.
0
1
2
3
4
5
6
7
8
9
10

Requer.

Evento

SW
HW
SW
SW
SW
SW
SW
SW
SW
HW

Llega-SW1
Llega-HW1
Llega-SW2
Fin-SW1
Llega-SW3
Llega-SW4
Fin-HW1
Llega-SW5
Llega-SW6
Fin-SW2

F(x)
0.75
1

Intervalo de valores
0
0.75
0.75
1

Aleatorio

0.43
0.52
0.63
0.12
0.85
0.32
0.23
0.86
0.27
0.58

R.M.
0
29.3935194
42.4720487
47.1864954
47.9935194
68.1829379
84.602549
87.9935194
89.3169956
108.149166
108.393519

t.serv. (SW)
18.6
20.4
22.6
12.4
27
16.4
14.6
27.2
15.4
21.6

tell
29.3935194
13.0785293
4.71444667
20.9964425

T. Llegada
29.3935194
42.4720487
47.1864954
68.1829379
68.1829379
16.419611 84.602549
4.71444667 89.3169956
89.3169956
18.8321708 108.149166
1.66763218 109.816799
109.816799

a) Graficar el comportamiento de la cola:

4.5
4
3.5
3
2.5
2
1.5
1
0.5

Series1

1
0.5
0

b) La demora promedio en la cola:

Lq = ??
Base
29.3935194
13.0785293
4.71444667
0.80702398
20.1894185
16.419611
3.39097045
1.32347622
18.8321708
0.24435298

Altura
0
0
1
2
1
2
3
2
3
4

Area
0
0
4.71444667
1.61404796
20.1894185
32.8392221
10.1729114
2.64695244
56.4965124
0.97741193

Area Total = 129.650923

Lq = 1.19611324

t.serv. (SW) UNIFORME(10,30)

t.serv. (HW) PROMEDIO 40

Aleatorio

t. serv.
18.6

40

20.4

22.6

0.23
0.52
0.79
0.35
0.44
0.79
0.39
0.92
0.21
0.49

tell
29.3935194
13.0785293
4.71444667
20.9964425
16.419611
4.71444667
18.8321708
1.66763218
31.212955
14.2669978

T.F. Serv.
9999
47.9935194
47.9935194
47.9935194
87.9935194
87.9935194
87.9935194
108.393519
108.393519
108.393519
130.993519

COLA
0
0
1
2
1
2
3
2
3
4
3

SISTEMA
0
1
2
3
2
3
4
3
4
5
4

10
30

t.serv (HW)

40

ESTADO
0
1
1
1
1
1
1
1
1
1
1

COLA
0
0
H
HS
S
SS
SSS
SS
SSS
SSSS
SSS

c) La utilizacion del servidor:

p = ??
Base
29.3935194
13.0785293
4.71444667
0.80702398
20.1894185
16.419611
3.39097045
1.32347622
18.8321708
0.24435298

Altura
0
1
1
1
1
1
1
1
1
1

Area
0
13.0785293
4.71444667
0.80702398
20.1894185
16.419611
3.39097045
1.32347622
18.8321708
0.24435298

Area Total = 79
p = 0.72882586

SISTEMA
0
S
S-H
S-HS
H-S
H-SS
H-SSS
S-SS
S-SSS
S-SSSS
S-SSS

ESTADO
0
1
1
1
1
1
1
1
1
1
1

Aleatorio
0.307
0.083
0.309
0.576
0.882
0.96
0.609
0.172
0.736
0.065

# Simulacion
Evento
0
1
Llega-p1
2
Fin-p1
3
Llega-llam1
4
Fin-llam1
5
Llega-p2
6
Fin-p2
7
Llega-llam2
8
Fin-llam2

tell (pers.)
5.90453766
12.4445734
5.87207001
2.75823809
0.62781611
0.20410997
2.47968506
8.80130401
1.5326258
13.66684

Aleatorio
6.205
5.591
6.09
5.943
5.25
4.267
6.54
4.474
6.608
6.486

R.M.
tell (p)
T.lleg (p)
0
5.90453766 5.90453766
5.90453766 12.4445734 18.349111
9.34553766
18.349111
10.41
18.349111
14.4002008
18.349111
18.349111 5.87207001 24.221181
19.556111
24.221181
19.592
24.221181
20.3399329
24.221181

tell (llam)
10.41

9.182

10.18

a) Tiempo de ocio
TIEMPO
5.90453766
3.441
1.06446234
3.99020079
3.94891023
1.207

ESTADO
0
1
0
1
0
1

b) Tiempo promedio en la cola de las personas

Lq = 0

t. ocio = 10.9179102

c) tiempo promedio en la cola de las lla

L

tell (llam)
10.41
9.182
10.18
9.886
8.5
6.534
11.08
6.948
11.216
10.972

T.lleg (llam)
10.41
10.41
10.41
19.592
19.592
19.592
19.592
29.772
29.772

Aleatorio
6.441
4.207
6.608
5.436
5.686
5.812
5.18
5.931
5.968
4.572

t.serv. (p)
3.441

1.207

t.serv. (per.)
3.441
1.207
3.608
2.436
2.686
2.812
2.18
2.931
2.968
1.572

Aleatorio
0.136
0.688
0.503
0.795
0.154
0.784
0.815
0.624
0.948
0.721

t.serv. (llam)
3.99020079
0.74793288
1.37433022
0.45882633
3.74160535
0.48669252
0.40913433
0.94320982
0.10680155
0.65423228

T.F.Serv. (p) t.serv. (lla) T.F.Ser. (lla)

9999
9.34553766
9999
9999
3.99020079 14.4002008
9999
9999
19.556111
9999
9999
9999
9999
0.74793288 20.3399329
9999
9999

COLA (p)
0
0
0
0
0
0
0
0
0

COLA (llam)
0
0
0
0
0
0
0
0
0

tiempo promedio en la cola de las llamadas

Lq = 0

SISTEMA
0
1
0
1
0
1
0
1
0

ESTADO
0
1
0
1
0
1
0
1
0

T. Cliente
Prioritario
No Priorit.

p(x)
0.4
0.6

Aleatorio
0.70779417
0.8821607
0.23131813
0.67198261
0.18152938
0.33657343
0.00705262
0.18130254
0.5608217
0.70305536

tell
0.69120389
0.25076209
2.92792262
0.79504563
3.41267548
2.17787787
9.90871327
3.41517627
1.1567045
0.70463929

# Simulacion
0
1
2
3
4
5
6
7
8
9
10

Evento
Llega-np1
Llega-p1
Llega-np2
Fin-np1
Llega-np3
Fin-p1
Fin-np2
Llega-p2
Llega-np4
Fin-np3

F(x)
0.4
1

Intervalo de valores
0
0.4
0.4
1

Aleatorio
0.53259412
0.3976357
0.61308178
0.91099939
0.03135089
0.65029418
0.0588463
0.13582026
0.51155037
0.70289282

R.M.
0
0.69120389
0.94196598
3.8698886
4.14192087
4.66493423
6.03190783
6.9119374
8.07760971
10.2554876
10.9485177

tell
T. llegada
t.serv (p)
0.69120389 0.69120389
0.25076209 0.94196598
2.92792262 3.8698886
0.79504563 4.66493423
4.66493423 1.88998696
3.41267548 8.07760971
8.07760971
8.07760971
2.17787787 10.2554876
9.90871327 20.1642008
20.1642008 2.76665703

a) Tamao promedio de la cola de prioritarios:

BASE
0.69120389
0.25076209
2.92792262
0.27203227
0.52301336
1.3669736
0.88002958
1.1656723
2.17787787

ALTURA
0
0
1
1
0
0
0
0
1

AREA
0
0
2.92792262
0.27203227
0
0
0
0
2.17787787

t.serv (p)
1.88998696
2.76665703
1.46777085
0.27963914
10.3875375
1.29099131
8.4984788
5.98926866
2.01092766
1.0576526

0.69303016

0.69303016

Lq = 0.55449176

c) Utilizacion del servidor:

BASE
0.69120389
0.25076209
2.92792262
0.27203227
0.52301336
1.3669736
0.88002958
1.1656723
2.17787787
0.69303016

ALTURA
0
1
1
1
1
1
1
1
1
1

P = 0.93686781

AREA
0
0.25076209
2.92792262
0.27203227
0.52301336
1.3669736
0.88002958
1.1656723
2.17787787
0.69303016

Aleatorio
0.37309614
0.77768243
0.31559085
0.49730244
0.35553731
0.08619471
0.79010585
0.01511981
0.9810722
0.79167159

t.serv. (np)
3.45071698
0.88002958
4.03658034
2.4449492
3.61943776
8.57901278
0.82455924
14.6711234
0.06688229
0.8176302

Aleatorio
0.98381595
0.12563962
0.53650538
0.7658764
0.27198136
0.78420344
0.89773741
0.35874813
0.26737858
0.25662406

Cliente
No Priorit.
Prioritario
No Priorit.
No Priorit.
Prioritario
No Priorit.
No Priorit.
Prioritario
Prioritario
Prioritario

T.F.Serv. (p) t.serv. (np) T.F.Ser. (np)

9999
9999
9999
3.45071698 4.14192087
9999
4.14192087
9999
4.14192087
6.03190783
9999
6.03190783
9999
9999
0.88002958 6.9119374
9999
4.03658034 10.9485177
9999
10.9485177
9999
10.9485177
13.7151748
9999

COLA (P)
0
0
1
1
0
0
0
0
1
1
0

COLA (NP)
0
0
0
1
1
2
1
0
0
1
1

b) Tamao promedio de la cola de no prioritarios:

BASE
0.69120389
0.25076209
2.92792262
0.27203227
0.52301336
1.3669736
0.88002958
1.1656723
2.17787787

ALTURA
0
0
0
1
1
2
1
0
0

AREA
0
0
0
0.27203227
0.52301336
2.73394719
0.88002958
0
0

SISTEMA
0
1
2
3
2
3
2
1
2
3
2

ESTADO
0
1
1
1
1
1
1
1
1
1
1

0.69303016

Lq = 0.46600395

0.69303016