Documentos de Académico
Documentos de Profesional
Documentos de Cultura
Terms of Reference
1 Problem Statement
<Provide the wider organisation audience with an introduction and overview of the problem, stating
what it is about, why it came about, who is involved, where it is located etc.>
2 Mission
<Provide a broad overview what the project deliver, the benefits that will be achieved and the
alignment with the divisional plan. How the organisationand/or the Business Unit’s business will
be different on completion of the project, that is, what major business activity is going to change as
a result of this project and how? There is no need for in depth detail, keep this part brief, simple,
concise and clear.>
3 Goals
<Define the goals for this project/initiative>
4 Boundaries
<Define the boundaries for this project/initiative and specify any items that are out of scope or will
not resolved>
5 Other Issues
<Provide details of issues that need to be resolved by this project>
6 Key Stakeholders
<List the Key Stakeholders and their roles, in relation to this initiative>
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Terms of Reference
7 Solution Guidelines
<Provide details of how the solution will be developed, for example Business Requirements and
Business Case to be completed, including estimated dates>
8 Estimated Costs
8.1 Assumptions
<Clearly document any assumptions you have made in formulating your estimates. For example,
the solution will be developed using only the current computing environment. The solution does
not require any system integration with external parties.>
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<Project Name>
Terms of Reference
8.2 Risks
<Identify any high level risks associated with the estimates provided and delivery of the project.
The three main categories of risk factors identified as contributing to the risk of a project or the
probability of project failure are the business environment, the project team environment and the
product or service complexity.>
9 Definitions
<Define any specific Terms and Abbreviations that have been used throughout this document>
10 Appendix
<Include any existing supporting documents or other information as required>
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