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  • Quality Function Deployment (QFD) : The Voice of The Customer

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    Jugal Agarwal
    13 vistas12 páginas
    This document provides an overview of Quality Function Deployment (QFD), which is a design planning process that is driven by customer requirements. It discusses how QFD uses a matrix called the "House of Quality" to deploy the "Voice of the Customer" throughout an organization. Some key aspects of QFD that are mentioned include determining customer requirements, examining company responses, considering design trade-offs, and relating customer and technical requirements to ensure customer needs are met.

    Descripción original:

    Quality Function Deployment

    Título original

    QFD----2

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    © Attribution Non-Commercial (BY-NC)

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    This document provides an overview of Quality Function Deployment (QFD), which is a design planning process that is driven by customer requirements. It discusses how QFD uses a matrix called the "House of Quality" to deploy the "Voice of the Customer" throughout an organization. Some key aspects of QFD that are mentioned include determining customer requirements, examining company responses, considering design trade-offs, and relating customer and technical requirements to ensure customer needs are met.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Descargue como PPT, PDF, TXT o lea en línea desde Scribd
    Marcar por contenido inapropiado
    13 vistas12 páginas

    Quality Function Deployment (QFD) : The Voice of The Customer

    Cargado por

    Jugal Agarwal
    This document provides an overview of Quality Function Deployment (QFD), which is a design planning process that is driven by customer requirements. It discusses how QFD uses a matrix called the "House of Quality" to deploy the "Voice of the Customer" throughout an organization. Some key aspects of QFD that are mentioned include determining customer requirements, examining company responses, considering design trade-offs, and relating customer and technical requirements to ensure customer needs are met.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Descargue como PPT, PDF, TXT o lea en línea desde Scribd
    Marcar por contenido inapropiado
    de 12

    Quality Function Deployment (QFD)

    The Voice of the Customer

    QFD in 15 minutes
    History The House of Quality The Voice of the Customer (VOC) Deploying the VOC Personal Use

    What is QFD?
    Quality Function Deployment is a design planning process driven by customer requirements.
    QFD deploys The Voice of the Customer throughout the organization. 2. QFD uses planning matrices -- each called The House of Quality. 1.

    Voice of the Designer

    Voice of the Customer

    x = Design Trade-offs

    Benchmarking

    Reverse Engineering

    Deploying the VOC


    Technical Requirements Customer Requirements Product Requirements Technical Requirements Process Requirements Product Requirements

    Control Requirements Process Requirements

    The Objectives of QFD


    1. Determine the voice of the customer. 2. Examine the companys response to this voice.

    QFD - ASQ Meeting


    Desserts on table Special dietary needs Screw top bottle Wine in a box

    $2 wine Dessert before dinner

    Solicit Feedback Objective Evidence Gives suggestions Good format

    QFD - Audits
    Prioritize findings Make allowances Good Checklist Mutual Scheduling

    Keep a sense of proportion

    Dont waste my time Dont nitpick

    Give me a useful Report

    and error
    Know your risks http://www.google.co.in/url?sa=t&rct=j&q=& esrc=s&source=web&cd=1&ved=0CE4QFj AA&url=http%3A%2F%2Fwww.asq1506.o rg%2Feducation%2FQFD.ppt&ei=t-

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