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Working With Leading People

Individual Assignment

BTEC EDEXCEL HND DIPLOMA IN (MANAGEMENT & HUMAN RESOURCE) OFFERED BY INTERNATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY

Unit 14: Working With Leading People


F.K.Mohamed Firnaz BM K 23 ICBT Kandy Campus Assessor: Mr.Mafas R Submission: 05/07/2013

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Acknowledgement

This Working with Leading People Assignment was provided by Mr. Mafas R. In order to fulfill the learning criteria of the subject WWLP for Higher National Diploma in Business Management awarded by UK EDEXCEL. First of all I would like to thank Mr.Mafas R. Also I would like to thank all my friends who help in different ways.

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Executive Summary

ABC Private Limited company needs to recruit an Assistant Finance Manager due to the resignation of current Assistant finance manager. To recruit a new employee need to carry out some required tasks. For recruitment process Assistant HR Manager need to make a job description and the person who is applying for the job need to send job specification and Curriculum vitae to the ABC Pvt Ltd. In the selection process organization need look out at legal, regulatory and ethical consideration in selecting an employee by treating all the candidate in an equal manner. Assistant HR Manager has a major role to play in it. He needs to prepare job description and an advertisement for recruitment which will be displayed in the print medias and Social media. In the selection process needs to recruit employee according to the policies, procedures of the organization. Also need to evaluate the success of the assessment process. In a team a leader is a most important person he is the one who needs to control other members and create a good working environment. Leaders need to have great leadership skills to motivate and control all the members. According to the situation a leader must use leadership skill and control the situation. Leader must follow a strategy to motivate members to achieve targeted results. Team working will enable to carry out difficult task in an easier way because it will include different types of ideas of all the members and also it will help to do it in a short span of time in an effective way. In team working sometimes conflict can occur due to different ideas of different people. As a team leader or member need to sort out every conflict and built a strong relationship with each other. There are lot of effectiveness due to team working and also achieve goals.

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Contents
1. Introduction ......................................................................................................................................... 5 Vision........................................................................................................................................................ 5 Mission ..................................................................................................................................................... 5 Goals ......................................................................................................................................................... 5 TASK 1......................................................................................................................................................... 6 2.1 Curriculum vitae ............................................................................................................................... 6 2.2 Job Description.................................................................................................................................. 8 2.3 Personal Specification ....................................................................................................................... 9 3. Legal, Regulatory and Ethical consideration in Selection Process and their implications ............ 10 3.1 Selection ........................................................................................................................................... 10 3.2 Legal Considerations ...................................................................................................................... 10 3.3 Ethical Consideration ..................................................................................................................... 12 4. Role of Assistant Human Resource Manager in the Selection Process ............................................ 16 5. 6. 7. 8. Evaluation of Assistant Human Resource in selection Process ..................................................... 18 Factors involved in Monitoring and Performance evaluation ...................................................... 19 Plan and deliver the assessment of the development of Assistant Marketing Manager ............. 20 Evaluate the success of assessment process .................................................................................... 22

TASK 2....................................................................................................................................................... 23 Section 1 ................................................................................................................................................. 23 9. 10. 11. 12. Skills and Attributes needed for effective Leadership ................................................................... 23 Difference between leadership and management ....................................................................... 24 Leadership Styles in different Situations .................................................................................... 25 Strategies used to motivate to achieve objectives ....................................................................... 26

Section 2 ................................................................................................................................................. 27 13. 13.1 13.2 Team Working .............................................................................................................................. 27 Benefit of Team Working ......................................................................................................... 27 Conflicts in achieving Goals ..................................................................................................... 28

13.3 Effectiveness of a team in achieving goals................................................................................... 29 14. 15. Conclusion ..................................................................................................................................... 30 References ...................................................................................................................................... 31

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1. Introduction
ABC Private Limited Company is a Local Export Company. It was started in 1998 and located in Colombo. It was started as a Medium Scale Organization with 53 employees. Now it is a large Scale organization because it has 124 employees which include 92 Females and 32 Males, over 70 machines. ABC (Pvt) Ltd Manufacture Shirts, Trousers for males and Skirts and Frock for females. The organization uses human Efforts mostly in Manufacturing because labour cost is very low in Countries like Sri Lanka. Style Apparel (Pvt) Ltd currently sells their products to Local market only, and they sell directly to the market rather than selling to wholesalers. Vision To be the leader in Local Export

Mission
Manufacturing quality product and Distributing all over the country with an affordable cost

Goals
Increasing the Sales Revenue by 10% in 2013 Increasing the productivity by 20% by the end of 2013

Core Competencies Providing high quality clothes to customers at an affordable price

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TASK 1 2. Selecting and Recruiting Assistant Finance Manager

2.1 Curriculum vitae

Kusal Janith Perera


No.33, Jayasurya road, Matara, 81000
041 2684633 077 2654496

kusalperera@gmail.com

CAREER OBJECTIVE To handle assignments which give diversity of job, high responsibility, add value to the organization and continuously expand my learning curve. EXPERIENCE
Department Grade Grade Organization Duration : : : : : Finance and Accounting Assistant Finance Manager Junior Dallah Hospital September 2009 January 2012

ACCOMPLISHMENTS Business Tax Consultancy


Advising tax efficient business set-up/structures to new companies; Advising various multinational clients on the preparation of tax returns and providing corporate tax advisory services to clients Review of proposed business structures, transactions and agreements 6 BABM K 23

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Preparing due diligence reports for various clients Preparing the Income tax and withholding tax returns of various clients. Advising client to save tax by analyzing the tax treaties Conducting review of contracts, identifying withholding/corporate tax exposures and advising clients on mitigating factors including vetting from tax perspective

Finance and Accounting


Liaising with audit colleagues to consider the accounting treatment of various business transactions Recommending possible alternative accounting treatment where tax exposures are identified

Book keeping and accounting


Understanding the business of the client Preparing the chart of accounts for the business Recording transactions by posting journal entries Maintaining the files of vouchers, invoices and other supporting documents Generating financial reports for the CEO (Trial balance, Income statements, Balance Sheet etc.) Preparing variance analysis by comparing the financials periodically for business decisions on expenditure and revenue generations Preparation of other management reports for internal purposes

Auditing and Certification


Planning the audit work using the risk methods Auditing the books of accounts of various clients for certification Reviewing various revenue and expense contracts Preparing a financial analysis report/analytical review sheet

EDUCATION
Association of Chartered Certified Accountants 2009
(ACCA-UK) Part 2

Bachelors of Commerce (Honors) 2004- 2007

SKILLS
Analysis and Insight Business acumen Business development Communication and Influence Leadership Project Management Quality service delivery Relationship Management Team work

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2.2 Job Description

Job Description
Title: Assistant Financial Manager Department: Finance

Position Summary
Supports financial decision making information by collecting, analyzing, investigating and reporting financial data

Duties and Responsibilities


Prepare monthly and Annual financial statement by collecting data, analyzing, summering data, information and trends Prepare Monthly and Annual statements by assembling data Calculating quarterly estimated tax payments, assembling sate for quarterly and annual tax filling Responds to financial inquiries by gathering, analyzing and interpreting data Provide financial advice by studying operational issues Prepare budgets and developing forecasts Prepare special reports Updates job knowledge by keeping current with financial regulations and accepted practices Accomplishes finance and organization mission by completing related results as needed

Working Conditions
Work is performed in an office environment.

Qualification
Completed degree or equivalent education. Have 3 or more years experience in audit field
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2.3 Personal Specification

Personal Specification: Assistant Finance Manager Essential Experience 3 Years experience in working Experience of managing small finance team Experience of financial reporting to external donors Experience of monitoring and reporting tight deadlines

Essential Skills and Knowledge


Effective financial management skill Knowledge on financial systems and procedures in a program Proven ability to lead, manage and motivate Project management skill Excellent organization skill Ability to work in wide variety of cultural contexts

Essential Aptitude Committed to high quality standards


Ability to establish effective working environment Excellent communication and interpersonal skills Self-motivated and flexible to work

Qualification
Professional accounting qualification , CIMA, ACCA

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3. Legal, Regulatory and Ethical consideration in Selection Process and their implications
3.1 Selection Selection is the process of selecting a qualified person to the required job who can successfully do the job and deliver valuable contributions to the organization. Selection system will be depend on job analysis to ensure that the selection criteria is job related. The requirements in the selection system are knowledge, skills, abilities and other characteristics.

3.2 Legal Considerations In the Selection Process need to avoid some areas which could cause the legal violations, unless which is directly related to the job.

Questions which is acceptable to ask in the selection process

1. Name : Asking about First, Middle and last name 2. Address : Address of where the applicant is living 3. Marital Status : Can the applicant will be able to meet specified work schedules 4. Religion : Questions regarding availability for work during specific time periods 5. Experience : Inquiries regarding previous work experience 6. Disability : Asking whether the applicant can perform the essential job related tasks

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Following are the few unacceptable questions in selection process which should be ignored,

1. Age : The interviewer have permission only to ask about whether the applicant is over the minimum legal employment age (Example 18years) 2. Education : Asking unrelated question on education where the job is required only a degree 3. Financial Status : Questions regarding to financial status but can ask about minimum salary requirements 4. Gender or Sex : Asking about information relating to individual gender 5. Health : Asking questions about health which is not related to specific job requirements 6. Marital Status : All questions regarding whether the applicant is married, single or divorced 7. Pregnancy : All questions regarding pregnancy 8. Race or Colour : Questions regarding race and colour 9. Religion : Questions regarding to indicate or identify religious value or customs 10. Residence : Questions regarding whether the applicant is living in a rent or own house

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3.3 Ethical Consideration Selection is an area where decision making is requires thorough attention, accompanied by best practice standard to ensure that risks of corruption and unfair practices are minimized. In Selection the organization will select most suited applicant to the position.

Ethical issues in Selection Organization recruit employees who need respect as people Discriminatory recruitment practices may inhibit the success of people

Code of ethics for employees Treat all the job seekers equally No discrimination in terms of race, religion, gender etc. Do not request job seekers to include their photos in the CV Ask question on job related information in selection process

Code of Ethics for Job seekers Ensuring the CV or resume accuracy Expect employment history verification Assume personal responsibility for publishing resume, pictures and any other

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Discrimination The equal rights legislation principle is a positive attitude to all organization. It means the individuals own attitudes and values. Discrimination against the people in the form of their race, gender, disability etc. The following are the laws of major pieces of legislation affecting equal opportunities under UK

Racial Discrimination Act 1965 (amended in 1968 and 1975) Sex Discrimination Act 1975 and 1986 Disability Discrimination Act 1992 and 1997 Equal Pay Act 1970 (amended 1983) Human Rights Act 2001

1. Sex Discrimination

Its an unlawful discrimination against a person, it is done directly and indirectly. Direct discrimination means if a male and female are employed in the same job but female receives lower salary when compared to male, then it would be called as direct discrimination. Indirect discrimination means when an organization required a person with some qualification, male and female will apply for the job but the both have same kind of qualification but the priority is given for male candidate and select him, this is called indirect discrimination.

Good Practice All workers should be treated equally, irrespective of sex No one should be disadvantaged of valuable training experience because of their gender. Ways of Sexual Harassment to an employee
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Comment on their look Vulgar comments on them Intimate physical contact


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What employers and company do if sexual harassment happens? Employees should complain about this to the right person because they are liable for the actions of their employees under sex discrimination act 1975 (UK) Once the complaint is made it should not be ignores. A proper investigation should be carried out formally and informally, but it should be done immediately to avoid future discrimination. Good Practice Always needs to take sexual harassment seriously. Deal quickly with the matter

2. Racial discrimination

It is unlawful to discriminate a person because of color, race and national or ethnic origin. Ways in where Racial Discrimination Happens 3. Equal Pay Male and female who are working in the same job should receive same and equal pay. Because, They are doing the same work They are doing work of equal value. When applying for a job When at work In training In promotion

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Best Practice for Selection System

1. Impartiality: In the all stages of selection process should be impartial and objective in its execution

2. Accountability : In the selection process the stakeholders should be accountable for all the decisions that are made and ensure proper record keeping to support such decisions

3. Openness : Factors affecting on recruitment and selection process must be clear to all stakeholders involved, also the decision making processes should be transparent while maintain confidentiality with regards to the candidate

4. Integrity: Recruitment and Selection process must be carried out in accordance with relevant guidelines, codes and rules.

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4. Role of Assistant Human Resource Manager in the Selection Process

Human Resource Manager is the person who handle personnel decisions including recruiting an employee who is needed for do a particular job. If an employee going to leave the organization it is HR Manager Responsibility to find a replacement for the available job role.

Step 1: Replacement Review the tasks which is performed by previous Assistant Finance Manager and also decide whether it is required ant further changes is required for the job to perform. Experience which is required to perform the tasks Work which is carried out by the previous employee Tasks which needed to be added and removed for the job Working Hours

Step 2: Develop Job Description Making job description is the core of a successful recruitment process. From the Job description, interview questions and evaluation are developed. A well written job description should consist of following factors, Make long lasting impression to the candidate Clearly mentioning the required level of qualification and responsibility Serves as a document which will help to prevent against complaints by providing written evidence that employment decision were made on the basis of business needs Used as a clear distinctions between level of responsibility and competencies required

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Step 3: Develop Recruitment Plan For each job positions it is required a documented recruitment plan. A well-structured recruitment plan will help to find the best qualified candidate. Posting Period Applicant need to post or email the CV to the address within in the 10 working days from the day of advertisement is printed. Advertising There are variety of sources available both internally and externally to attract the needed employee. Every effort should be made to conduct a thorough search by advertising widely before filling the position. Advertisement can be displayed in print media such as local media and national publications and also other paper advertisement. In this modern era there is also Social media like Facebook, Twitter, LinkedIn etc. which are most popular and help to reach the advertisement to lot of expected employees Step 4: Select by Resumes or CV To make sure that applicant who are selected for the interview needed to be evaluated by one or more individual to minimize the potential for personal unfairness. Step 5: Review Applicants All applicant will be reviewed and considered. Need to select highest quality applications which is relevant to the job. Step 6: Initial Phone Screen After selecting the suitable applications the next step will be to gather more information about the candidate and see whether the applicant is fit for the Assistant Finance Manager Job Step 7: Interview Conducting face to face interview and asking questions relating to Assistant Finance Manager and ensuring the candidate is fit and qualified to perform the job. In this process finalizing all the required information needed to the employee and employer and also sorting out the salary and giving the organization procedure and rules. HR Manager has all the responsibility from the top to bottom to select suitable candidate.

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5. Evaluation of Assistant Human Resource in selection Process


The role of Assistant Human Resource Manager is to first find out the which job role is vacant, in this Assistant Finance Manager going to resign so need to select a qualified employee for this place. Then need to design a recruitment plan. In this need to create a job description. After designing the ad which is needed to be given to put up in medias to get needed employee. For advertisement will use print medias as well as Social medias and reach the ad to the targeted candidate. In it needed to be mention about the qualification and experience need to perform Assistant Finance Manager Job. After that suitable candidates who has required qualification will apply to the job through email and post which will be mentioned in the ad. As an Assistant Human Resource need to review all the applications and sort out the CVs which has the required qualification to perform the job. After sorting out need to have a phone call interview and gather more information about the candidate. After the gathering furthermore information and again sorting out the candidates and call them for the interview. In the interview asking the candidate on relevant questions and evaluate whether he/she will be suitable. After one candidate is sorted out from the interview call him/her for finalizing what is he/she expecting from the organization and what organization expecting from him/her and finalizing all the deals like salary and accommodation. The Assistant Human Resource Manager plays a vital part in selection process. Mostly all the process in the selection and recruiting are done by HR Manager and also responsible in selection the suitable candidate.

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6. Factors involved in Monitoring and Performance evaluation


In the organization project is closely monitored. If the monitoring is done in a proper manner it will consistently measuring performance and provide ongoing feedback and reach towards the goal. Monitoring continuously unacceptable performance can be identified. Performance evaluation is the process of measuring an employees job performance and productivity. The management of performance plays an important role to the success or failure of the organization. An effective performance evaluation system creates low turnover and increases employee productivity. This is why performance evaluation is very important. Evaluating Assistant Human resource manager will be done in the following ways, Planning Assistant Human Resource manager tasks in advance and gives an overall idea of the performance standard it expected to meet Consistently supervise and evaluate Assistant HR manger performance. HR manager will give feedback by analyzing the performance and give the suggestions to help to increase the performance. Doing the given task in time to support other team members and work according to the schedule Giving Assistant HRM a new task and watching the versatile and how to adopt to it

Role of Assistant HRM in team work The major role is to work on time and support HR Manager. Also carry out tasks which was given. Works as a team in preparing job description, questionnaire etc. and evaluating whether its right or wrong and making necessary changes. Also preparing suitable advertisement and techniques which needed to be put up to recruit candidate for the job role.

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7. Plan and deliver the assessment of the development of Assistant Marketing Manager
Assessment Process

Engaging employees in a thoughtful performance assessment process will help to boost an organizations employee engagement. It can also help individual behavior more closely and create a better work environment. As a finance manager need to allocate funds for the marketing activities to carry out. Providing needed fund will help to motivate the marketing manager. Plan to make Effective assessment process Setting goals: Goal are important and exactly tells what the manager expects. It is important set a clear connection between employee goals and their effect on the organizations ability to accomplish its mission. Individual performance of employee goal link directly with the organization values and mission. As the organization has to grow the performance review process is incredibly important.

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Providing Feedback: Once the goals have been set finance manager should provide continuous feedback throughout the process and how marketing manager in achieving the goals. Feedback can be informal but will not be meaningful unless it is specific. Conducting the annual review At the end of each task finance manager should conduct performance review that essentially summarize the informal conversation and feedback that occurred throughout the task. Performance review is regarding goals and performance. Planning professional development Once the formal performance review is completed Assistant marketing manager will be told to create a professional development plan for himself. That will include competencies and specific development activities that he want to work on. Performance assessment process is used as a lever to help employees stretch and grow.

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8. Evaluate the success of assessment process


The main purpose of doing assessment process is to improve employee learning. This allows for evidence based decision making about curriculum. At the assessment process it provides evidence that allows them to improve job outcomes. Assessment also helps to evaluate whether the Assistant marketing manager achieved the needed target and provide information to improve the job role. Doing Assessment process will provide data that will help Finance manager and organization to make informal decision in terms of the job role and look out for the areas to improve. Assessment process is an ongoing process of identifying goals and objectives, collecting and analyzing data and making modifications when necessary for improvement. This process need to be plan periodically assessing all aspects. Assessment process focuses on the opportunities to develop Assistant Marketing Manager Ability to evaluate themselves. To make judgment about their own performance and improve upon. Well design assessment process will encourage active learning when especially assessment delivery is innovative and engaging. Peer and self-assessment can foster a number of skills, such as reflection and critical thinking. As well as giving employee insight to the assessment process.

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TASK 2
Section 1

9. Skills and Attributes needed for effective Leadership


In MBAAR project I was the event executive for Talent show event. The departmental head was Fazlam Nazar. For a great leader there must be some qualities like skills and attitudes. For example we going to do the talent show event and it cannot be done easily. So the leader should have certain skill level to do the job and the fact is attitudes determines whether the job is done well and see whether the job holder makes real difference to the event and it was well carried out by Fazlam. Our Department head has a great character, which will been seen through, when a problem occurs the way the leader understand what is the problem and what needed to be done and what will be the outcome. For a leader it needed to take executable judgments and it was well made by the department head. A leader who needs an excellent character and understand every members suggestion and feelings. A leader need to motivate the members to carry out a task and encourage them to work more. Also need to corporate with others and work as a team. Leader is whom who leads by an example and making sure that the work you do is clearly understood by the team, without passion cant be a great leader and inspire others through the enthusiasm, also need to be organized much more and so will everyone else. A person cant do everything, a leader need to be able to delegate effectively. Though delegating the work but the leader need to take ownership and responsibility at all the times. The team has to know that you will be there is the bad times as well as in the good times. To be great leader need to communicate with the members and gather information and feedbacks. A huge part will be he needed to be a great listener because if you want to do a task as a group communication is important As a leader need to honest to the members and as well as brave to take risk according to the situation. As a leader must be a follower too, which is means finding values to the team and get inspired by the team.

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10.Difference between leadership and management


Leaders is the one who lead and managers who manage. Management Is a Copy Maintains Focus on system and structure Relies on control Has a short range view Imitates Does things right Leader Is an Original Develops Focus on people Inspire trust Has a long range view Originates Does right thing

Leader The leader of Event department is Fazlam. He studies and develop ideas and principles every time, also innovate new ideas and discuss with all the members before implanting it and ask suggestions. If a problem occurs he was resourceful and looks for solution to problems. He is also very empathetic with a focus on people. He was very inspiring and giving trust to the stakeholders. He understands about the talent show event with the big picture in the mind. He ask for feedbacks and suggestions and listen to what group members are saying and it shows he has superior listening skills. He always take challenges and asks why and what can be improved and look for opportunities to develop strengths. Create a great atmosphere and friendly working environment and develop a following. Management Management is the one which manage the employees but is leader he studies and develop ideas and principle. Leader who innovates but the management will always accept the status quo. Management focus on system, structure and control but a leader who focus on people. Managements have few questions just how or when but leader who understand the big picture. Leader always tries to maximize the strengths but a management tries to minimize the weaknesses. Management have subordinates but a leader has a follower.

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11.Leadership Styles in different Situations


There were lot of situation where different types of leadership style was performed. The one situation is when deciding where to sell talent show tickets. In this situation Transactional leadership style was followed. The idea of where to sell ticket was gathered from all the members and all gave them almost a same feedback of selling the tickets inside the Kandy city as well as in the Hindu cultural hall entrance. By using this leadership style clarifies everyone roles and responsibilities and which also a benefit that transactional leadership judges team members performance. In the same situation for the selling of raffle draw tickets other department members preferred to sell tickets outside the Kandy city. So the same scenario happens in both but the leaders in both department had different ideas and thoughts. The other situation is for selection of Hall to conduct the talent show event. In this case the power was with the leader and he is the one who selected the Auditorium to conduct the talent show. In this Autocratic leadership style was performed. By carrying out this style it was incredibly efficient decisions are made quickly and work gets done. This style was used when it needed to select the auditorium sooner than later. So it forced to use this autocratic style. But for conducting the raffle for draw also autocratic leadership was performed. In another situation, on finalizing the vents that needed to be done. All the team members were gathered and involved in decision making process. This encouraged creativity and team members are often highly engaged in project and decision. This style is called as Participative Leadership style. By performing this style team members tend to have high job satisfaction and productive because they are more involved in process. This styles helps to develop people skills.

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12.Strategies used to motivate to achieve objectives


If a team needed to do well it needed to be motivated. Motivating help to achieve the objective in an effective way.

1. Leader explained about the positive outcomes of achieving the objective and benefit to the individuals. 2. A curiosity was built in every members mindset so everyone is interested enough to achieve the goals, sue to this team members wanted to learn more. This is achieved because of the understanding of team members interests. 3. To each person a specific task was given and it needed to be accomplished by each member of the team in the given time. 4. The expectation from each member was well explained and what needed to be done to achieve this goal was said before and also realistic goals were planned 5. Teams have been break into small groups so everyone has got responsibility to achieve the goal. A friendly competition was built in the team 6. Controlling the members and giving them the feeling about what needed to be achieved 7. By recognizing the individual efforts helped to work more because individual efforts are noticed. This inspired all members to do their share. Because of knowing that individual performance will be recognized and rewarded.

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Section 2

13.Team Working
As a team organized a cricket tournament in our town. Where all the teams around the city were participated. We had 5 members in the organizing community of cricket tournament. 13.1 Benefit of Team Working Organizing and conducting a cricket tournament with 12 teams is not an easy task and it cannot be done by an individual. With the help of team work we able to bring 12 teams within a week, each member in the team went to different areas around the city and gave the application form to enter the tournament. Without a team cannot go to more areas at a same time with low cost. In preparing the advertisement which will be posted in the walls and social medias, we wanted to put up a colorful ad which will attract the cricket teams, in this 5 people as a team we gathered lot of ideas in designing the advertisement and finally came up with an excellent output and when we posted it on the wall it had attracted lot of cricket teams as well as the general public. On the day of posting the advertisement in Facebook received terrific response with 100 plus likes and comments within an hour. A day later people who saw it on the wall near roads and homes called and asked about the tournament and their willingness to participate. Due to the team work we was able to create colorful advertisement as a creative work which resulted in better results. The objective of bringing more than 10 teams was achieved easily. On the preparation for the tournament first booked a ground which was one of our team member relative place so due to that we able to get it for free. Each member has got different types of responsibility to do the tournament, which enabled to save time and energy Advantages of Team Working When a team works well together as a team it will help to accomplish more than its individual member can do alone Due to the apply of different skills helped to come up with more effective solution than one person working on the same problem Mutual support help to benefit of encouraging to achieve goals
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13.2 Conflicts in achieving Goals The main conflict was happened during the designing process of advertisement. All the 5 members had a different idea. As a human being all are not same and they are right in their own view point. As a team leader I asked all the members about the ideas and suggestions and wrote them in a paper and started to make designs and in the process asked whether it is good and are they satisfied, by asking it frequently I was able to create a very good design because 5 brains are better than 1 brain. The other conflict which happened on deciding whether to keep a league tournament of a knockout tournament. In this case all had different opinion and some says league and some says knockout. As a leader I stepped into it and said about the practical difficulty in doing a league tournament where it need at least 2 days to keep matched between 12 teams so it practically difficult and also harder and also explained about keeping knockout tournament and advantages of it. By keeping knockout tournament will help to finish the tournament within a day and also it will be easy to select the teams and will not have difficulty in calculating points and all. After that all the members understood and came to a conclusion of keeping knockout tournament. Another conflict is on whether to keep the tournament on Saturday or Sunday. But I explained them keeping it on Sunday will be good because on that day most of them will be free from work and studies so it is the right day to keep. Then all the members agreed and kept on Sunday

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13.3 Effectiveness of a team in achieving goals When we decide on organizing a cricket tournament we know an individual cannot to it and it wont work practically. When we decided all the members given support and motivated to go on with it. Right from the start to end team work is important. If there is any miscommunication and misunderstanding the whole project will be collapsed. The team effectiveness help in this matter. To successfully start and finish all the members need to carryout different types of work and need enough resources which is need to do the tournament. At start needed some capital investment to start the proceeding so as a team we put on equal investment so it help to reduce the liability of each person. If one person want to do it then need to put the whole amount and it will be harder and also if the project was not successful then he may incur huge loss and in creativity side and thinking there will be only one brain so it limit the creativity level of the work. By doing it as a team work it was quit an easy task to carry out because there will be enough suggestion and feedback. To manage all the 12 teams it needed at least 5 persons and 1 person cannot control and give reply to all the people. Team Effectiveness Team effectiveness refers to the system of getting people work together effectively. People working together can achieve much more than if the individuals of the team were working on their own. The effectiveness of a team is determined by a number of factors. A team is depends in part on bringing together people who have different skills. This can include different technical abilities or communication skills. In fact, teaming up people who share the exact same characteristics is often a recipe for disaster. Team effectiveness depends on people taking on different roles in a group setting. The interest that the group has in the project also strongly influences its effectiveness. If the job is too easy or too difficult, or if the rewards for achieving the end result do not seem worth the effort, the team may end up working half-heartedly. The task should also have a clear outcome. Working towards a specific goal enhances the effectiveness of a team significantly.

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14.Conclusion
Working with and leading people is one of the key concepts of a person who wants to be a leader. A great leader must recognize what an organization really needs at a particular time. The role of the leader in an organization is very essential that the leader can lead the entire organization to success or failure. The possible issues of the company appear to be recruitment and selection system, legal, regulatory and ethical considerations, mix of knowledge, skills and experience required. In recruitment process there should be not any discrimination and follow company rules and regulations in selection process and giving equal opportunities to every candidate. To be a good leader the person needs to identify every individuals strengths and weaknesses as well as feelings. Motivate employees to get better output and effectively use the resources. In the team work a team need to be well known about every individual. Team leader need to manage the conflicts which occur during any event and unite the team as one and get better output.

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15.References
1. Leading Work with Young People (2007) Mary Tyler, Principal Lecturer, De

Montfort University 2. Working with leading people (Online) (cited 2nd July 2013) Available From<URL:http://www.studymode.com/essays/Working-And-Leading-PeopleAssignment-849612.html> 3. Motivating employees (Online) (cited 2nd July 2013) Available From <URL: http://www.inc.com/guides/hr/20776.html> 4. Leadership Training(Online) (cited 2nd July 2013) Available From <URL: http://www.thecoaches.com/leadership/> 5. Leadership Qualities (Online) (cited 2nd July 2013) Available From <URL: http://www.nsba.org/sbot/toolkit/LeadQual.html/>

6. Lecture Notes

31 BABM K 23