CONTENTS

TABLE OF CONTENTS .

ACKNOWLEDGEMENT..

ii

SUMMARY.

Iii

1. INTRODUCTION

2. FINDINGS.

2.1. Types of mobile connection

2.2. Service scheme.

2.3. Costumers satisfaction on network service..

2.4. Customers satisfaction on customer care service

3. CONCLUSION
3.1. Types of mobile connection

3.2. Service scheme.

3.3. Costumers satisfaction on network service..

3.4. Customers satisfaction on customer care service

4. RECOMMENDATION
4.1. Types of mobile connection
4.2. Service scheme.
4.3. Costumers satisfaction on network service..
4.4. Customers satisfaction on customer care service

APPENDIX
Questionnaire on Customer Satisfaction on Mobile Service
Provider Networks in Taman Sidec.

BIBILIOGRAPHY