DOUG CALDWELL 3800 Neiman Road Plano, Texas 75025-4387 +1-214-843-1785 doug@dougcaldwell.

net INSTRUCTOR Results-focused instructor to create learning moments. Dynamic trainer and enga ging speaker with national and international audiences. Creative coach with ent erprise application software. Task oriented facilitator in achieving measurable g oals. ACHIEVEMENTS Instructor:: Utilized instant messaging,desktop video conferencing, and Internet TV to inspire learning events. Listed 1st of 1.7 million instructors on LinkedIn. com. Trained over 11,320 people in one-on-one and/or group sessions. Trainer: Team member for IBM Point-Of-Sale system project. Instructed 1,350 mana gers/employees in USA/Asia/Pacific. Provided technical information on using handh eld devices and checkout lane equipment. Coach: Directed and advised on use of enterprise application software (EAS) in retail, financial and banking industries. Created, produced and featured in mor e than 107 hours of Internet TV programs and podcasts. Facilitator: Applied techniques of team building, role-playing, group discussion s, coaching and counseling. Achieved 123% of financial goal for non-profit fund r aising campaign. Improved manufacturing output by 2,000% in 5 year period. Task oriented: Obtained resources and personnel to make improvements and achieve goals. Led teams and organizations of 3-350 people. Relocated factory 250 miles wh ile maintaining production schedule. EXPERIENCE THE TRAINING FOLKS, Ontario, Canada Instructor outsourcing company Instructor, 2013 Conducted on-site training on new digital imaging and scanning equipment to proc ess customer transactions for Bank of America branch offices. Coached employees using new software and maintaining equipment in 15 locations. THE TRAINING ASSOCIATES, Westborough, Massachusetts Instructor outsourcing company Instructor, 2011-2012 Provided classroom instruction on new EAS financial system at branch offices of Morgan Stanley Smith Barney. Facilitated transition from legacy computer system due to merger in 68 offices in 19 states. VISIONCOR, Charlotte, North Carolina Workforce learning and informational solutions company Instructor, 2010-2011 Provided classroom instruction for audiences in excess of 100+ on H.D. Vest s prop rietary financial software system. Facilitated transition from legacy computer

system due to merger with Wells Fargo, LLC for advisors and staff. THE INSOURCE GROUP, Dallas, Texas Instructor outsourcing company Instructor, 2008-2009 Conducted weekly mobile computer training for 6-12 technicians of Service Expert s, Inc. at various USA locations. Coached managers and support staff on new Int ernet features and integration with legacy computer system. THE TRAINING ASSOCIATES, Westborough, Massachusetts Instructor outsourcing company Instructor, 2007-2008 Conducted training at 27 locations on new point-of-sale terminals for DOD Defens e Commissary Agency/IBM in USA and Asia/Pacific. Used e-learning, OJT and perso nal coaching for employee transition in stores with daily sales of $175,000+. SPHERION CORPORATION, Dallas, Texas Outsourcing, recruitment and technology company, $2.1 billion in revenue Entry On-Duty Specialist, 2003-2007 Conducted new hire orientations of 30-40 transportation security officers weekly for the Transportation Security Administration. Facilitated their initial enro llment in federal payroll and benefit programs. Resolved hiring problems with T SA. MARITZ PERFORMANCE IMPROVEMENT COMPANY, Southfield, Michigan Incentive and performance improvement service company, $1.3 billion in revenue Facilitator, 1996-2002 Provided on-site coaching to develop teams and continuous improvement for Genera l Motors Cadillac dealerships. Utilized customer research to sell 1,000 more veh icles, exceed customer expectations, and improve revenue by $15,000,000 nationwi de. EDUCATION University of Dallas, Irving, Texas, 1983 Master of Business Administration, Business Management Chapman University, Orange, California, 1979 Bachelor of Arts, Business Administration/Economics