DOUG CALDWELL

3800 Neiman Road Plano, Texas 75025-4387 214-843-1785 doug@dougcaldwell.net

INSTRUCTOR
Results-focused instructor to create learning moments. Dynamic trainer and engaging speaker with national and international audiences. Creative coach with enterprise application software. Task oriented facilitator in achieving measurable goals. ACHIEVEMENTS

Instructor:: Utilized instant messaging, desktop video conferencing, and Internet TV to inspire learning events. Listed 1st of 1.7 million instructors on LinkedIn.com. Trained over 11,320 people in one-on-one and/or group sessions. Trainer: Team member for IBM Point-Of-Sale system project. Instructed 1,350 managers/employees in USA/Asia/Pacific. Provided technical information on using hand held devices and checkout lane equipment. Coach: Directed and advised on use of enterprise application software (EAS) in retail, financial and banking industries. Created, produced and featured in more than 107 hours of Internet TV programs and podcasts. Facilitator: Applied techniques of team building, role-playing, group discussions, coaching and counseling. Achieved 123% of financial goal for non-profit fund raising campaign. Improved manufacturing output by 2,000% in 5 year period. Task oriented: Obtained resources and personnel to make improvements and achieve goals. Led teams and organizations of 3-350 people. Relocated factory 250 miles while maintaining production schedule.

EXPERIENCE THE TRAINING FOLKS, Ontario, Canada

Instructor outsourcing company

Instructor 2013 Conducted on-site training on new digital imaging and scanning equipment to process customer transactions for Bank of America branch offices. Coached employees using new software and maintaining equipment in 15 locations.

Doug Caldwell

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THE TRAINING ASSOCIATES, Westborough, Massachusetts

Instructor outsourcing company

Instructor 2011-2012 Provided classroom instruction on new EAS financial system at branch offices of Morgan Stanley Smith Barney. Facilitated transition from legacy computer system due to merger in 68 offices in 19 states.

VISIONCOR, Charlotte, North Carolina

Workforce learning and informational solutions company

Instructor 2010-2011 Provided classroom instruction for audiences in excess of 100+ on H.D. Vests proprietary financial software system. Facilitated transition from legacy computer system due to merger with Wells Fargo, LLC for advisors and staff.

THE INSOURCE GROUP, Dallas, Texas

Instructor outsourcing company

Instructor 2008-2009 Conducted weekly mobile computer training for 6-12 technicians of Service Experts, Inc. at various USA locations. Coached managers and support staff on new Internet features and integration with legacy computer system.

THE TRAINING ASSOCIATES, Westborough, Massachusetts

Instructor outsourcing company

Instructor 2007-2008 Conducted training at 27 locations on new point-of-sale terminals for DOD Defense Commissary Agency/IBM in USA and Asia/Pacific. Used e-learning, OJT and personal coaching for employee transition in stores with daily sales of $175,000+. EDUCATION

University of Dallas, Irving, Texas Master of Business Administration -- Business Management Chapman University, Orange, California Bachelor of Arts -- Business Administration/Economics

1983 1979