CRISIS MANAGEMENT Paper Code: II-402

UNIT-I Introduction Nature and types of crisis, physical damage crisis, non-physical damage crisis; stages of crisis pre crisis stage, acute crisis stage, past crisis stage; consequences of crisis UNIT-II Crisis Communication Plan Crisis notification, staff awareness, public relations team, rationale, policy and process of crisis communication plan, crisis team command centre, organizing media interfaces, action plan, mechanism of passing information UNIT-III Business Continuity Planning Prevention element, testing state of readiness, emergency response plan, business redemption plan, steps in managing crisis, crisis support staff, documentation, crisis log UNIT-IV Crisis Management Strategy Crisis trigger point, developing crisis management infrastructure; formation of crisis management team, role of crisis management team during pre crisis stage, acute crisis and post crisis stage, exercising crisis management plan SUGGESTED READINGS: 1. Devlin, Edwards, Crisis Management Planning and Execution, Auerbach Publications 2. Batchelor, Paul, Surviving Corporate Crisis, Thorogood 3. Lewis, Gerald, Organizational Crisis Management, Auerbach Publications

COURSE OBJECTIVE: This course aims to acquaint the students with challenges of starting new ventures and enable them to investigate, understand and internalize the process of setting up a business Unit-I Entrepreneurship: Concept, knowledge and skills requirement; characteristics of successful entrepreneurs; role of entrepreneurship in economic development; entrepreneurship process; factors impacting emergence of entrepreneurship; managerial vs. entrepreneurial approach and emergence of entrepreneurship Unit-II Starting the venture: generating business idea sources of new ideas, methods of generating ideas, creative problem solving, opportunity recognition; environmental scanning, competitor and industry analysis; feasibility study market feasibility, technical/operational feasibility, financial feasibility: drawing business plan; preparing project report; presenting business plan to investors Unit-III Functional plans: marketing plan marketing research for the new venture, steps in preparing marketing plan, contingency planning; organizational plan form of ownership, designing organization structure, job design, manpower planning; Financial plan cash budget, working capital, proforma income statement, proforma cash flow, proforma balance sheet, break even analysis Unit-IV Sources of finance: debt or equity financing, commercial banks, venture capital; financial institutions supporting entrepreneurs; legal issues intellectual property rights patents, trade marks, copy rights, trade secrets, licensing; franchising