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    Breaking Free from Bias: Preventing Costly Complaints, Conflict and Talent Loss
    Breaking Free from Bias: Preventing Costly Complaints, Conflict and Talent Loss
    Breaking Free from Bias: Preventing Costly Complaints, Conflict and Talent Loss
    Ebook137 pages2 hours

    Breaking Free from Bias: Preventing Costly Complaints, Conflict and Talent Loss

    By Marilyn O'Hearne

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    About this ebook

    Learn how to break free from bias at work. Awareness is not enough!

    We all harbor unconscious bias that creates barriers to success.

    You may think “not me,” but neuroscience research shows we are all affected.

    You can learn how to be part of the solution at work, boosting IMPACT and the bottom line by implementing critical steps. Implementation, this book’s purpose, has been the key missing element to date in breaking free from bias.

    Breaking Free from Bias will show you how to:

    • Prevent costly complaints, conflict and talent loss

    • Improve organizational culture

    • Upgrade talent recruitment and retention

    • Refine employee experience

    • Burst the barriers to advancement and enhance capacity

    • Boost the quadruple bottom line (people, planet, profit, purpose) when diversity is leveraged

    LanguageEnglish
    PublisherPublishdrive
    Release dateMay 1, 2017
    ISBN9780970512222
    Breaking Free from Bias: Preventing Costly Complaints, Conflict and Talent Loss

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      Book preview

      Breaking Free from Bias - Marilyn O'Hearne

      ABOUT THIS BOOK

      Breaking Free from Bias

      Learn how to break free from bias at work. Awareness is not enough!

      We all harbor unconscious bias that creates barriers to success.

      You may think not me, but neuroscience research shows we are all affected.

      You can learn how to be part of the solution at work, boosting IMPACT and the bottom line by implementing critical steps. Implementation, this book’s purpose, has been the key missing element to date in breaking free from bias.

      Breaking Free from Bias will show you how to:

      • Prevent costly complaints, conflict and talent loss

      • Improve organizational culture

      • Upgrade talent recruitment and retention

      • Refine employee experience

      • Burst the barriers to advancement and enhance capacity

      • Boost the quadruple bottom line (people, planet, profit, purpose) when diversity is leveraged

      Breaking Free from Bias

      PNP Press

      An imprint of Marilyn O'Hearne MSW MCC LLC

      http://marilynoh.com

      © 2017 by Marilyn O'Hearne

      All rights reserved. No part of this book may be reproduced in any form without permission in writing from the author. Reviewers may quote brief passages in reviews.

      DISCLAIMER

      No part of this publication may be reproduced or transmitted in any form or by any means, mechanical or electronic, including photocopying or recording, or by any information storage and retrieval system, or transmitted by email without permission in writing from the author.

      Neither the author nor the publisher assumes any responsibility for errors, omissions, or contrary interpretations of the subject matter herein. Any perceived slight of any individual or organization is purely unintentional. Names have been changed.

      Brand and product names are trademarks or registered trademarks of their respective owners.

      Cover Design: Susan Krupp

      Published 2017

      Library of Congress Control Number:  2017941732

      ISBN-13: 978-0-9705122-2-2

      ISBN-10: 0-9705122-2-8

      Advance Praise for Breaking Free from Bias

      "Whether we choose to admit it or not, we all show up in life with our own biases. This is particularly true in the work environment. Bias can impact all of our decisions and can have a detrimental effect on a number of things including corporate culture, productivity, attraction and retention of top talent and profit to name a few. Marilyn’s book Breaking Free from Bias can help you not only recognize your own biases and those you encounter, but provides some great strategies on how to overcome them and still realize the business success that you desire. I highly recommend adding this book to your collection!"

      —Cal Misener, author of The Freedom Framework

      "Marilyn O’Hearne has very special gifts. Once of them is that she epitomizes the concept of Breaking Free from Bias through her life story and unique experiences which bring so much depth to what she teaches and how she coaches people and organisations. Breaking Free from Bias is a must read for all HR leaders, politicians and those who are interested in expanding awareness on fair decision-making, choice-making and becoming a better human being."

      —Darya Haitoglou, Psychologist & Systemic Relationship Coach (PCC), author of Enrich Your Relationships, former HR Talent Leader at Procter & Gamble Geneva HQ

      You don’t know what you don’t know. Unconscious bias can keep leaders from recognizing great talent and creating an engaging environment for a diverse employee population. This book helps leaders look in the mirror, discover personal bias and develop a plan to break free from these limiting patterns of thought.

      —Bill Schwarz, Director Organizational Development, KCP&L

      "Through Breaking Free from Bias, her coaching and her being, Marilyn O'Hearne contributes to the peace so needed today (as well as all people and organizations fulfilling their potential). As a United Nations worker committed to its values, this is a cause close to my heart."

      —Yasser Saad, Head of National Office, Philippines, United Nations High Commissioner for Refugees

      Marilyn O’Hearne is the right person to learn from about bias. Her experience working with global organizations, teaching cross-cultural communication and coaching global leaders make her a knowledgeable expert in this area. Her book offers the Six Step Coaching IMPACT process as a powerful framework for all levels of organizations to increase the effectiveness of communication, conflict resolution, and risk management.

      —Dr. Jane Alstatt, SPHR, PCC, Stakeholder Centered Coach, Adjunct Professor of School of Business, Park University

      "This book is a ‘must read’ that demands attention with action! Breaking Free from Bias challenges each of us to examine the naked truth of who we are in our inner belief systems. The intricate details of our ‘unconscious’ affects every area of our lives including our jobs, education, relationships, community involvement, political choices and so much more."

      —Dr. Evelyn Hill, author of Women Under Construction

      Marilyn brings compassion and pragmatic strategies for understanding our own biases and breaking free of them so that we might live a life of conscious choice. I highly recommend you buy this book and share it with your team. Over the past 20 years of coaching leaders and teams, I’ve come to appreciate how being unaware of our biases and how they impact our actions and decisions holds us back from developing authentic relationships.

      —Cynder Niemela, MA, MBA, author, Leading High Impact Teams: The Coach Approach to Peak Performance

      "Our decisions and opinions are often twisted by our biases. Whether we know it or not, these biases affect our quality of life, as individuals or as organizations. I recommend the six steps from Marilyn O'Hearne's Breaking Free from Bias as a great starting point for freeing the decision-making process from bias."

      —Edward Mooney, Jr., Ed.D., author of The Pearls of the Stone Man

      This timely topic needs attention today, more than ever before! Over many years of ministry in the church and community I have observed how uninformed bias often becomes a prejudice communicated in favor of or against another person or group. I commend Marilyn on taking on this topic and offering a coaching model that can help improve ourselves and our community.

      —Rev. Dr. Clayton L. Smith, Executive Pastor, Generosity and Stewardship, United Methodist Church of the Resurrection, co-author of At the Crossroads: Leadership Lessons for the Second Half of Life

      "I share Marilyn O'Hearne's belief in our giftedness and the desire to pave the way for all, including organizations, to live up to their potential. Through examples and her 6-step process, she provides a clear path for Breaking Free from Bias to unleash potential and promote peace through decreased conflict."

      —Pat Obuchowski, Founder of Gutsy Women Win and author of Gutsy Women Win: How to Get Gutsy and Get Going

      "Marilyn O'Hearne combines her extensive executive coaching experience with insights about multi-cultural competence—specifically our hidden biases and stereotypes. This is a timely and critical area, and Marilyn has shed light on this area with practical solutions. I found her easy to remember acronyms and concepts particularly powerful. For example, the 6-step process for leveraging our response to bias with greater IMPACT:

      Identifying bias

      Managing bias

      Plan to unleash potential

      Acting strategically with Awareness and Accountability

      Communicating confidently

      Taking stock and repeating successes

      I wish Marilyn all the best for this book in the hope that it will have a strong and positive impact on reducing bias and stereotyping in the workplace."

      —Debjani Biswas, President: Coachieve, LLC, Inclusion Catalyst, Author: ‘Miserably Successful No More,’ ‘Unleash the Power of Diversity’

      "We are aware of the implications of bias in our life. We understand getting free from bias results in more right and impactful decisions. Marilyn has beautifully explained this phenomena in her book Breaking Free from Bias. She has nicely illustrated through real life examples how to identify the biases and then work towards managing them for a more successful and better future."

      —Dilep Misra, Founder DriveGrowth International: providing HR solutions, coaching, consulting and speaking

      Dedication

      For my parents, John O'Hearne, MD and Lillian O'Hearne, MD, shining examples of Breaking Free from Bias; for

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