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    Communication & Motivation
    Communication & Motivation
    Communication & Motivation
    Ebook57 pages39 minutes

    Communication & Motivation

    By Philip Sinclair

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    About this ebook

    Today we have a myriad of electronic technologies for the business of communication. But when it comes to the manager standing on his own two feet, standing up and communicating personally, eye-ball to eye-ball and making his, or her, point verbally and with the correct body language? Leadership in management is all about communication as an interpersonal skill– effectively getting the message across personally so that delegated tasks are properly done. But also in such a way as the manager is recognized and respected by subordinates who will willingly crank on all of the steam they can give.

    PART ONE will teach you what is effective communication, what barriers stand in the way, and techniques you can use for correct communication. You will learn the skills of Active Listening, recognizing body language and “cluster cues” and using Open, Closed and Probing Questions.

    PART TWO will teach you motivational techniques used by managers who understand that profitable and productive work has to be done through willing and helpful subordinates who enjoy being part of the team. Learn “Behavioural Theory” and how to apply the most powerful techniques discussed in 22 Practical Steps to Promote Motivation.

    Author PHIL SINCLAIR is well known in South Africa for his publications in the field of Human Resources Management and self-development materials for executives. He ha s written nine books and and numerous training programmes. His work has received three prestigious international awards. His audio seminars have been studied by over 100,000 executives world-wide.

    LanguageEnglish
    PublisherPhilip Sinclair
    Release dateOct 2, 2012
    ISBN9781301987214
    Communication & Motivation
    Author

    Philip Sinclair

    Phil Sinclair has a long career in developing and publishing materials for self-improvement and training of young managers. He is presently publishing director for Leader's-Edge (South Africa). He has authored seven books teaching management skills and fourteen training programmes. His audio seminars on human resources topics have been heard by well over 100,000 individuals. Phil's work has received international recognition in the form of three awards. His interest is in helping people to better themselves.

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      Book preview

      Communication & Motivation - Philip Sinclair

      COMMUNICATION

      &

      MOTIVATION

      Phil Sinclair

      Copyright Philip K Sinclair

      Published by Leader’s-Edge (RSA) 2012

      SMASHWORDS EDITION

      Email info@leadersedge.co.za

      Shop.leadersedge.co.za

      The entire copyright of this publication including all intellectual rights are the property of the publisher. The book is sold subject to the condition that it shall not in full, or in part, by way of trade, or otherwise, be resold, hired out, copied or stored in an electronic retrieval system other than that of the purchaser, or circulated in any form without the publisher’s consent.

      CONTENTS

      Part One - Communication

      Introduction

      Effective Communication

      Barriers to Communication

      The Skills of Listening

      Non-verbal Cluster Cues

      Open, Closed and Probing Questions

      Guidelines for Active Listening

      Summary

      Part Two - Motivation

      Introduction

      Motivating with Money and Fear

      Job Satisfaction as a Motivator

      Key Behavioural Theories

      What Motivates Subordinates?

      22 Practical Steps

      Conclusion

      Communication... probably the most important skill that a leader can have because it's useless to have vision, creative ideas, great motivation, power and authority to delegate, assertiveness, negotiation skills and all of the other skills of management, if you can't communicate. If you cannot communicate, you simply can't lead... everything else you've learnt about leadership stops with you...the ball remains in your court.

      Today we hear about telecommunications by landline, mobile, by fax and by modem. We transmit messages by email and text messages by satellite. We can air our views on Facebook, Twitter and a host of other social media. We can communicate through the internet and walk and talk in Cyberspace. We interact and communicate through video games and we participate through computer-tech in virtual reality. Our computers even chat merrily away with each other whilst we sleep, swopping messages while our phones record our messages.

      It's truly the age of communication. But the fact remains that, at executive level, which is the level that concerns us here and now, most people don't really know how to communicate on a face-to-face, eye-ball-to eyeball, and ear-to-ear basis. That's because communication is so much more than sending out a message. When the first man landed on the moon he left behind a canister of recorded, printed and pictorial messages along with other goodwill paraphernalia sent out to convince any passing extra-terrestrials that America was a nation of goodwill-seeking people. They sent the message. But was this communication?

      Not yet! Not yet because they are still waiting for a reply! Not yet because communication requires a sender and a receiver and a control system that makes sure that both have the same understanding of the message. It sounds simple enough yet communication is one of the most difficult business skills to learn.

      . PART ONE of this book will give you a framework and techniques for the kind of executive communication that is demanded of you in business today. I will introduce you to the theory of good communication and the barriers that stop it happening and tell you how to tear down those barriers

      PART TWO picks up on the matter of people actually wanting to carry out the assignments that you set them once the communication has supposedly taken place. A leader must have followers but how do you get people to respect and accept you and willingly crank on a little more steam? Apply the following principles and techniques of motivation to subordinates and you will find yourself also motivated and enthused about the management tasks ahead of you.

      Communication

      General Eisenhower once said, Leadership is the ability to decide what has to be done, and then to get people to want to do it ...and the plain fact is that if you can't communicate what you want done and how you want it done, you can't ever assume leadership. So let’s begin by examining what is the basis of good communication and the barriers that stop people from communicating.

      In my work I have been consistently made aware of how each of the many skills a leader must learn depends on at least one other skill. But the skill of communication, or rather the several skills of communication, integrate with every other skill that you need to master to become an effective leader. Your every action and reaction sends out a message that will be received favourably or unfavourably by those people whom you have chosen to be your

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