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    ITIL Integration Exercises
    ITIL Integration Exercises
    ITIL Integration Exercises
    Ebook34 pages37 minutes

    ITIL Integration Exercises

    By Robert Perrine

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    About this ebook

    This ebook contains an ITIL case study and ten questions about the integration of the ITIL disciplines. These are the types of questions you see when responding to a Request for Proposal or when working as an ITIL consultant. Following each question there is a brief synopsis of how the author would respond to the question.

    The purpose for this book is to help you prepare for advanced certifications in ITIL.

    LanguageEnglish
    PublisherRobert Perrine
    Release dateSep 1, 2010
    ISBN9781452392233
    ITIL Integration Exercises
    Author

    Robert Perrine

    Robert is a wayfarer on this journey through life. He was born in Pennsylvania and now resides in California. During his career he has been a civil engineer, computer programmer, professor and a project manager. Throughout this journey Robert has tried to fit all the pieces together into a holistic framework. His goal now is to describe an integrated model of psychology that he found by delving deeply into a study of project management.

    Read more from Robert Perrine

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      Book preview

      ITIL Integration Exercises - Robert Perrine

      ITIL Integration Exercises

      By Robert E. Perrine.

      Smashwords Edition.

      Copyright 2010 Robert E. Perrine.

      Copyright

      Copyright held by Robert Perrine and Marlene Weldon, Long Beach, California. You may not copy or distribute this document without advanced written permission from the document authors. Contact Robert E. Perrine at http://www.robertperrine.biz.

      This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each person. If you are reading this book and did not purchase it, or it was not purchased for your use, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

      Acknowledgements

      I want to thank all of the friends I have worked with over the years who helped me learn about project management and about people. Special thanks go to Brian, Franklyn, Lesley, Nisi, Sharon and Tom for their support and encouragement while I was working on this book.

      Disclaimer

      The purpose for this ebook is education. This ebook is a collection of exercises that Robert Perrine has used when teaching about Version 2 of the Information Technology Infrastructure Library (ITIL). The purpose for this ebook is to share information. No warranty is made or implied as to the suitability of the description contained in this ebook. It has been helpful to me. I hope it is helpful to you.

      Table of Contents

      Introduction

      The Case Study

      Question 1: Capacity Management

      Question 2: Availability Management

      Question 3: Service Level Management

      Question 4: Problem Management

      Question 5: Release Management

      Question 6: Financial Management

      Question 7: Continuity Management

      Question 8: Incident Management

      Question 9: Change Management

      Question 10: Configuration Management

      Introduction

      Implementing Information Technology Infrastructure Library (ITIL) require teamwork. ITIL disciplines are like trees in a forest. We look at each tree and see a symbol of

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