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WINDOWS FIX WINDOWS UPDATE

My laptop has stopped installing updates since the 1903 update a couple of months ago. It gets to seven percent, then rolls back. Can you help?

Raymond Whitehall

We stepped Raymond through all the standard procedures, including downloading the update manually and running the built-in troubleshooter under ‘Settings > Update & Security > Troubleshoot’. We also helped him take his first ever system backup using Macrium Reflect Free (www.macrium.com/ reflectfree.aspx) in case anything disastrous happened with our more root-and-branch repairs.

Once done, the next step was to elicit the help of the free version of Windows Repair. Download and install it from www.tweaking.com – once done, you’ll need to reboot into Safe mode. To do this, press Win-R, type “msconfig” and press Enter. Switch to the Boot tab, tick ‘Safe boot’ and select Network, then click OK. Reboot when prompted and you should be taken straight to Safe mode.

Now open Windows Repair