Starbucks Training Focuses On The Evolving Study Of Unconscious Bias

Scientists and leadership trainers says it's nearly impossible to train people out of their biases, but organizations can develop ways of mitigating the effects of it. Often, it involves teamwork.
Starbucks is closing more than 8,000 U.S. stores on the afternoon of May 29 to conduct racial-bias training. Source: Saul Loeb

Starbucks has an ambitious plan to try to address discrimination and unconscious bias by training nearly 175,000 of its workers one afternoon later this month.

Following the inappropriate arrest of two black men at one of its stores in Philadelphia, Starbucks announced it would close more than 8,000 U.S. stores on May 29 to conduct racial-bias training.

No company has tried such training on this scale, says an expert advising the coffee chain, and the effort puts the science of

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