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SL RAR REO TL A BAR COC GFL, AGFI,RMSR) 384811 4 BE HR (AGFI, NFD #135, Med CCFLIPD, ASP 9 I BEANIE ES BE IR AR UEC). 15R32 NaOH RMSR NEI CRL_GPl_AGH! TLI 150.902 HEXACO 0,081 0.879 0.876 0,881 0.871 0.601 snes 0.039 0,901 0.883 0.904 0.889 0.904 WHREMA, 0.012. 0.874 0.891 0.901 0.852 0.508 ikem 0.013 0.902 0.867, 0.892 0. (FB) BRE MR 1, BA BK — A A SAI TARMRETARALEMREM. A ALERTARURATARARREM. MTB 2, BATA BETH A MR STE RL 4 RURATAAABRE MR. RE—- REAR RRARA REM BEARER SEAM MEO. AE SPT SB AR BUR HM Ht Bes HT HARA AA BR. I RT ALMASARATH AA BRB SRE ae, MT DESERT BE 2D HF BE AE, 1 mae 4. REE : ‘ett we Ss 9 smite RE eH Hl ARREST yma tatty 0.17 0,06 1.964 # 0, 004 RO an th RA 0.18 0.05 3.6900 9.000 a ses BURN HERA RFT 0.25, 0.04 AO ee 0.000 aa BE, AUR MEAN 0.05, 0 + RARER HATE AF 0.01, + + «Rea HAE AT 0, 001 76Hae site (—) REE AXE HEXACO A 4 it A ih Bh I BEE Me FFT IRA i 5 A BF Bh ES fd FR PUBL EM RY RE FT aL 9 EEE» OF BE AMARURALMASARAAA. W RW RAK TARR HAAS BM. ARHFALHRHLAAAS, ATE ARELHCRE, LRORERKBENA RRR SS. SR ALOT Wh He BE th HT BE A, AF RE Fat HB SAT A BE CE 5 tM BIE. FRAT AL AMS ORR DABS AL LPP ASME AN SS, Mk ed A SACS, PNM, EAH Rk AS SET I eR PH BE RO KE. EXA LAK POMS AREAS PBL FARA CUMBREREAR OBE RIED R. Ba APARERALMAHARETA. MR TERRE 4 PA RE BT 8H RRTAAARREM. CLARMRRT HRA RE LAT Se HE TH RRA RSs ie , Heir PS ME A SFE OSL PEM 5 DA ET A ae A AT eam: CC) ee aE ORAL) PERO a 2007, 1500 08411, (2). Gardner WL, Fucker D, Hunt J G, Emin labor and lederahine A ‘threat to athanicty[J). The Lender Quarely,2002,20(3) 465— (ES). Kim HJ, Hotel serie provider’ emotoa! Ibo, the entecedents and Hes om boroot)]. Internati! Jounal of Hospitaey Management, 808,272) 181-161, EAD. Chu KH, Marrnann $K. Development and aldetion of the owe = tinal labor sales). 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(27), BUR ASFA FL A, MINT AOR OI HE oura of Sevce Reach 20024(4) 260-277, AXES R—WRABN A RAELCSENO LS) MN. 2012,27 [zt] Demme P, Overbeck K, Tax 8 Designing rode with Added Eo un Emotional Labor Management in the Tourism Industry Based on HEXACO Theory: ——Taking the Tourism Industry in Nanjing as a Case Zhang Weiya, Yan Wei, Tang Su Department of Tourism Management, Jinling Institute of Technology sNanjing 210038,China) [Abstract Emotionl labor management is important to human resource management in tourism industry. This paper explores the relationship between tourism employee emotional labor and personality through HEXACO personality theory, analyzes theallect of emotional labor on the performance of required emotional display rules, From a questionnsire survey of employees in tourism service sectors in Nanjing, the study found personality factors influence tourism employee’ emotional labor, such as honesty-hu- tility, agreeableness and openness influence surface acting, Extraversion, agreeableness, conscientiousness, and openness were found to have a positive influence on deep acting. The requirement to display positive emotions has a positive influence on deep ‘acting. This research provides useful advice about human resources management in tourism industry, including recruitment, quality Key words: HEXACO; emotional labors tourism industry training, and serv Coee on ett] 78