RECEIVING GUESTS, TAKING ORDERS AND RECEIVING PAYMENT (Template)

RECEIVING GUESTS HEAD WAITER: Greets, including part of the day (afternoon, evening), (sir/s, madam/s) and confirms the reservation. e.g. Good evening, m d m. Good evening, !i". Do #o$ % ve "e!e"v &ion' Confirms the reservation. e.g. Ye!, )e do. Asks personal details. e.g. Co$*d I % ve &%e n me +o" &%e "e!e"v &ion, ,*e !e' Gives his/her name. e.g. O+ -o$"!e. I&.! O*ive" S&even!on. Confirms the reservation and offers taking clients coats. One momen&, #e!, M". S&even!on, I&.! & /*e +o" &)o. S% ** I & 0e #o$" -o &!' Says yes/no. e.g. Ye!, ,*e !e. Asks seating preferences. e.g. Wo$*d #o$ *i0e & /*e /# &%e )indo)' Says preference. e.g. E1-e**en&. T% & )o$*d /e ,e"+e-& +o" $!. scorts client/s and sho!s him/them to his/their ta"le. e.g. Wo$*d #o$ *i0e &o +o**o) me, ,*e !e' I2** !%o) #o$ &o #o$" & /*e. Says thank you. e.g. T% n0 #o$ ve"# m$-%, indeed.

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GIVING THE MENU CARD & WINE LIST; OFFERING DRINKS

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Gives the menu card and !ine list. e.g. He"e i! &%e men$ - "d nd )ine *i!&. #ffers a drink. e.g. Wo$*d #o$ *i0e &o o"de" n ,3"i&i+ o" !o+& d"in0' Says yes/no. e.g. Ce"& in*#, I )o$*d *i0e )i** d"in0 die& -o0e.

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TAKING ORDERS: STARTERS MAIN COURSES AND DRINKS HEAD WAITER: Asks the client if he/she is ready to order. e.g. A"e #o$ "e d# &o o"de"' Says yes/no. Asks for a recommendation / e$planation a"out a dish. e.g. E1-$!e me. W% & i! 5! *mo"e6o2' %rovides the necessary information. e.g. I&2! -o*d !o$,, m de o+ &om &o, /"e d nd g "*ind !e"ved )i&% /oi*ed egg, &$n nd -$"ed % m.

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(&he client can ask some other 'uestions). C(IENT: #rders starters. e.g. T% & !o$nd! de*i-io$!. I2** % ve 5! *mo"e6o2 nd m# )i+e )i** % ve g"i**ed vege& /*e!. Asks the client a"out the main course. e.g. And )% & )o$*d #o$ *i0e ! m in -o$"!e' #rders main course. e.g. I2** % ve !i"*oin nd !%e2** % ve / 0ed gi*&%e d. Asks the client a"out the meat. e.g. Ho) )o$*d #o$ *i0e #o$" !&e 0 done, !i"' Ans!ers the head !aiter. e.g. I )o$*d *i0e i& " "e, ,*e !e. Asks the client a"out the drink. e.g. And )% & )o$*d #o$ *i0e &o d"in0' #rders drink.

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TAKING ORDERS: DESSERTS COFFEE LI!UORS""" HEAD WAITER: Checks if everything is #(. e.g. I! eve"#&%ing ** "ig%&' Says yes/no. e.g. Ye!, i& ) ! ,e"+e-&. M# !i"*oin ) ! "e **# &ende". Asks the client a"out the dessert. e.g. Wo$*d #o$ *i0e &o % ve de!!e"&' Says yes/no. e.g. Ye!, &% & )o$*d do $! ni-e*#. Gives the menu card again. e.g. He"e i! &%e men$ - "d. Asks for a recommendation / e$planation a"out the dessert e.g. E1-$!e me. A"e /"o)nie! !e"ved )i&% n# 0ind o+ n$& ! $-e' I.m **e"gi-. %rovides the necessary information. e.g. No, !i". T%e# "e on*# !e"ved )i&% %o& -%o-o* &e ! $-e nd )%i,,ed -"e m.

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(&he client can ask some other 'uestions). C(IENT: #rders desserts. e.g. T%en, )e2** /o&% % ve /"o)nie!. Asks the client a"out coffee, infusions... e.g. And )o$*d #o$ *i0e -o++ee, &e o" o&%e" in+$!ion' Says yes/no. e.g. I2** % ve /* -0 -o++ee nd m# )i+e )i** % ve /*o!!om &e . Asks the client a"out li'uors. e.g. Wo$*d #o$ *i0e &o % ve n# *i8$o"!' Says yes/no.

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e.g. No, &% n0 #o$ ve"# m$-%. RECEIVING #A$MENT C(IENT: Asks for the "ill. e.g. Co$*d )e % ve &%e /i**, ,*e !e' Gives the "ill. e.g. He"e i& i!. scorts the client and says good"ye. e.g. T% n0 #o$ ve"# m$-% +o" -oming. We "e *oo0ing +o") "d &o !eeing #o$ g in. Says good"ye. e.g. Good/#e.

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